Program Manager

Found in: beBee jobs US - 2 weeks ago


Silver Spring, Maryland, United States Department Of Health And Human Services Full time
Summary

This position is located in the Office of Operations, Office of Security and Emergency Management, Office of Emergency Management, Program Operations and Coordination Staff In Silver Spring, Maryland.



Duties
  • Oversee all aspects of the Emergency Call Center Program.
  • Manage Business Programs, conduct competence analyses and provide business process models.
  • Develop and provide training to contractor staff ensuring that they understand the importance of the mission.
  • Reaches out to high level agency official to ensure emergency calls reach the correct Subject Matter Expert.
  • Develops and updates Standard Operating Procedures for the Call Center.

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