Field Ops Engineer II
1 week ago
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at , LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for the alarming of critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.
The Main Responsibilities- Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
- Responsible for maintaining core site house keeping alarms. Identifying and documenting and prioritizing all deficiencies that need to be addressed. All situations that currently have a site in jeopardy are identified and escalated for remediation to CITS manager and Director.
- Identifies critical infrastructure alarm equipment in need of replacement. Work with manager under process to submit for replacement.
- Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
- Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.
- Assists program managers with maintenance schedules.
- Ensures critical infrastructure information for BCP program is accurate for sites within AOR.
- Provides on-site technical troubleshooting and training to field technicians for critical infrastructure equipment alarms.
- Leverages knowledge of Real-Time Fault Manager(RFM) Profiles and Intelligent Alarm Automation (IAA) to identify efficiencies in response to Infrastructure Alarms.
- Capable of remotely provisioning and troubleshooting Dantel alarm devices.
- 5 years of documented sound experience working with critical infrastructure, electrical and electronic systems, Real-Time Fault Manager (RFM), Intelligent Alarm Automation (IAA) and IP Network layer troubleshooting.
- Must have effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.
- Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position.
- Effective verbal and written communication skills ensure specifications and expectations are being met.
- Maintain a positive attitude with internal customers and external parties.
- Strong working knowledge of Internet and computing skills.
- Provide guidance to team members.
- Valid driver's license and satisfactory driving record.
Requisition #: 324966
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
57600
Salary Max :128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary RangeSalary Min :57600
Salary Max :128400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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