EOC Operations Analyst

3 weeks ago


Other US Location CSI Full time

Job Purpose

The EOC Operations Analyst is responsible for providing 24/7 support for client base across IBM I, Windows, and Linux platforms.

The primary job responsibilities include:
• Monitoring IBM I systems utilizing internal monitoring software.
• Maintain accurate records of all customer interactions via ticketing system.
• Triage and escalate customer requests where applicable.

Key Accountabilities
• Monitor IBM I OS across customer base using our cutting-edge enterprise level monitoring suite.
• End-User Enterprise Operations Centre support using ticketing system. This includes managing each ticket with a high degree of accuracy from beginning to end.
• Answer calls coming into the EOC and ensuring customer requests are fulfilled.
• Basic troubleshooting of errors on IBM I OS.
• Monitor and report issues related to Mimix replication software.
• Follow provided technical procedures used to resolve common issues across customer base.
• Complete required training courses to upskill yourself so you are capable of managing new workload as needed.
• Manage and maintain the managed services mailbox and ensure all customer requests are handled in a timely manner.
• Basic troubleshoot and escalation of BRMS backup errors.

Skills and Experience:
• IBM I: 1 year (Preferred)
• Help Desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Bachelor's (Preferred)

Person Specification:
• Promote and live the CSI values; Think Client, Deliver Exceptionally and Excel Together
• Excellent communication skills, both written and verbal
• Professional appearance, well-mannered and a constructive attitude in all work-related matters
• Ability to handle multiple tasks and prioritise work to maintain required productivity levels
• Willingness to research and self-study to keep skills relevant
• Self-motivated, flexible in approach, enthusiastic team player
• Strong rapport and relationship building skills with internal/external customers
• Strong sense of responsibility and accountability, results driven
• Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail
• Enjoys a challenge


  • Carbon Data Analyst

    3 weeks ago


    Other US Location Terrascope Full time

    We are looking for a Carbon Data Analyst to join the team. You will play the crucial role of implementing a clients first carbon measurement on our carbon platform. Your learnings as you work through this process will feed back to the product development team to further improve yours and the clients user experience on the platform. This role reports into our...

  • Business Analyst DT

    4 days ago


    Other US Location MedStar Health Full time

    General Summary of PositionThe Business Analyst within the Digital Transformation team analyzes current data streams to identify areas of opportunity and ROI for current or future Digital Transformation initiatives. This individual will be responsible for moving beyond descriptive analytics to provide data-driven business insights and reporting to help guide...

  • QA Analyst

    2 days ago


    Other US Location tms Full time

    ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and...


  • Other US Location Thompson Gray Full time

    Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR a), a) and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all...


  • Other US Location Chainlink Labs Full time

    About Us Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable...


  • Other US Location Future Technologies Inc. Full time

    OverviewFuture Technologies is seeking a Data Link Analyst to join our winning team. FTI is a proven, employee-focused provider of mission-critical information systems and technical support services to government and private sector organizations worldwide. Our professional team combines the technical depth, breadth and experience of a large firm with the...


  • Other US Location Extreme Networks Full time

    Extreme Networks Named to Computerworld's 2023 List of Best Places to Work in ITOver 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider...


  • Other US Location Driscoll'S Full time

    About the Opportunity Driscoll's is seeking a Oracle Cloud Fusion Data Conversion Lead with expertise in requirements gathering, design, and implementation of all the data conversion processes. The lead will work with both the implementation partner and business leadership to build tools, templates, and processes for ensuring data conversion activities are...


  • Other US Location Driscoll'S Full time

    About the Opportunity Driscoll's is seeking a Oracle Cloud Fusion Conversion Lead with expertise in requirements gathering, design, and implementation of all the data conversion processes. The lead will work with both the implementation partner and business leadership to build tools, templates, and processes for ensuring data conversion activities are of...


  • Other US Location Eaton Full time

    Eaton's ES AMER ESS division is currently seeking a Continuous Improvement Engineer. This role is based out of our Nacogdoches, TX location.The purpose of this critical role within the organization is to support and drive Business Unit performance improvements using CI tools and encourage the Continuous Improvement culture. Your key focus will be to support...


  • Other US Location GTT Full time

    GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.We serve thousands of...


  • Other US Location Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Account Executive

    4 days ago


    Other US Location EVPassport Full time

    About EVPassport:EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform...


  • Other US Location Aon Full time

    Aon Affinity is hiring a Digital Product ManagerThe Digital Product Manager at Aon Affinity will lead a cross-function team, collaborate with business units and partners to develop, test, measure, and continuously improve digital assets.The Digital Product Manager plays a key role in the rollout of various digital products. This includes starting with a...


  • Location, United States Hitachi Data Systems Full time

    Hitachi Vantara Federal Hitachi Vantara Federal transforms United States secure federal agencies from data-rich to data-driven. We are a trusted advisor for our customers' mission-critical data needs. From intelligent data platforms and digital infrastructure systems to consulting expertise, we deliver resilient digital products, processes, and experiences...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Warfare/Mineman analyst. This position will be located in San Diego, CA and will be an onsite position.  GovCIO is currently hiring for a/an Mineman Analyst who is a Subject Matter Expert (SME) with previous Navy training experience in the Mineman (MN) rate. The SME will work with Program Analysts (PA),...

  • Early Careers

    1 month ago


    Multi-Location, United States SLB Full time

    Join the frontier of energy innovation. In a range of career paths, you'll gain real experience on-site while using your expertise to deliver leading tech solutions. As a Field Engineer, you will be involved in every part of our business. From acquiring essential data to planning long-term well development, you will organize, run, and report operations in...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Command and Control Systems Analyst to provide support at Camp Pendleton, CA. The I Marine Expeditionary Force Command Element (I MEF CE) is procuring Technical Support Services for the G-61 Communications Section. The I MEF G-61 Communications Section assists and advises the I MEF commander in matters pertaining...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Microsoft Application Support Analyst to provide support at Camp Pendleton, CA. The I Marine Expeditionary Force Command Element (I MEF CE) is procuring Technical Support Services for the G-61 Communications Section. The I MEF G-61 Communications Section assists and advises the I MEF commander in matters...

  • Engineering Analyst

    2 weeks ago


    MARSEILLES/Illinois/US Constellation Energy Full time

    COMPANY OVERVIEWAs the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or...