Associate II, Process Support

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good

Job Description:

Why Choose Us?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

WHERE YOUR CAREER IS A FORCE FOR GOOD:

Responsibilities

1. Serve as project lead for regulatory procedure implementation and process improvement initiatives including coordinating department training, communication protocols and in-services.
2. Assist with management of suspect products including investigation, gaining control of the products, completing necessary documents for suspect product management, product release and final disposition.
3. Process collections-related problems through the problem management system including attending root cause meetings, visiting blood drives and/or collection sites to assess for compliance and standardization and responding to procedural questions from staff at blood drives and on call.
4. Process reports including customer complaints, material review board process, supply and equipment problem deficiency reports and ensure reports are accurate, complete, clear and concise.
5. Develop, implement and monitor process / quality improvement initiatives, internal and external inspections / evaluations and staff training protocols to ensure compliance with regulations and resolve regulatory issues.
6. Participate on cross-functional teams to support communications, problem management and process improvement.
7. Manage change control for region.

WHAT YOU NEED TO SUCCEED

Qualifications

Education: Bachelor's degree required or equivalent combination of work experience and education.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Supervisory experience preferred. System 11 training preferred.

Skills & Abilities: Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems, recommend appropriate solutions, and assimilate information quickly required. Excellent interpersonal, verbal and written communications skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors required. Proficient with Microsoft office applications. Ability to work on a team.

Travel: Some travel may be required.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO + Holidays

401K with 5% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

Apply now Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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