customer service representative

1 month ago

Miami, Florida, United States Perry Ellis International Full time
About Perry Ellis International

Perry Ellis International, Inc.

is a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances.

The company's collection of dress and casual shirts, golf sportswear, sweaters, dress pants, casual pants and shorts, jeans wear, active wear, dresses and men's and women's swimwear is available through all major levels of retail distribution.

The company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including:

Perry Ellis, An Original Penguin by Munsingwear, Laundry by Shelli Segal, Rafaella, Cubavera, Ben Hogan, Savane, Grand Slam, John Henry, Manhattan, Axist and Farah.

The company enhances its roster of brands by licensing trademarks from third parties, including:
Nike for swimwear, and Callaway, PGA TOUR and Jack Nicklaus for golf apparel. Additional information on the company is available at

RESPONSIBILITIES:

Assists on and off course golf shops with any requests they may have such as taking orders, checking stock availability, providing order status, invoices, tracking information, return authorizations and credits.

Assists salesmen with various requests similar to those listed above.

Call Center:
answer incoming calls, return any missed calls in a timely manner

Email management:
review and reply to emails in a timely manner
Upload and validate orders from the order entry portal

Act as liaison between the sales rep, the customer and the embroidery team to secure artwork and ensure logos are finalized and approved.

Review open order reports to maintain order base integrity
Works closely with the following departments on a daily basis: credit, shipping, billing (order entry), Sales Operations and embroidery
Works closely with the VPs of Sales for Callaway &

OPG

SKILLS:
Proficient with Google Drive/Applications or related software.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment

Legal Disclaimer:
Perry Ellis International is an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.

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