Supervisor (Keyholder) - Original Penguin

Found in: beBee jobs US - 1 week ago

RSTXAllen Premium Outlets, United States PERRY ELLIS INTERNATIONAL INC Full time

ABOUT THE COMPANY:

Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.


SUMMARY:

The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, and marketing and promotional changes are executed to company directives in addition to supporting training sales associates.


RESPONSIBILITIES:

Customer Experience

Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
Achieves excellent scores on secret shopper reports.
Ensure the store is visually distinctive and its appearance impeccably maintained.
Demonstrates awareness of store sales plans and results.
Demonstrates awareness of individual contribution to business results.

Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.

Understands reports, analysis of business trends and inventory opportunities.


Operational Responsibilities

Prioritizes workflow through successful planning and time management.
Supports appropriate staffing levels based on business trends and payroll guidelines.
Understands and complies with all company policies, procedures and operations.
Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.

Demonstrate effective written and verbal communication skills
Communicates all loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.

Supports the supervision and motivates staff members.


Visual, Brand And Product Management

Participates in and supports the execution of all pricing strategies to achieve gross margin.
Supports the execution of merchandise set up according to visual guidelines.
Communicates store inventory opportunities to the Store Manager.
Supports replenishment of merchandise on the selling floor as needed.


People Responsibilities

Adheres to Human Resources standards following general practices.
Holds teams accountable for achieving results and communicates with Store Manager's opportunities.
Manages conflict
Empowers and involves the team in the decision-making process while guiding the process.
Receptive to feedback and fosters dialogue around solutions.
Maintains confidentiality and meets own commitments.

REQUIREMENTS:

Energetic and positive attitude
1-2 years of retail experience

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