FT Front Desk Agent, LUX

1 month ago

Miami, Florida, United States SLS Full time

Job Description

A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - we are SLS. Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service. We are committed to authenticity, sophistication, mastery and innovation. Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

Job Purpose:

Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions:


• Actively welcome, greet, and check guests in


• Inform guests with a savvy knowledge of the hotel, its services, the city, and local 'happenings'


• Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up


• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc.


• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries


• Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process


• Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken


• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards


• Ensure the correct procedure and policy standards are adhered to


• Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies


• Complete the appropriate reports and audits during the overnight shift


• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc.


• Encourage up-selling in order to maximize rates


• Ensure work areas are cleaned and maintained at all times


• Any other reasonable duties as assigned by the supervisor or manager


• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Job Description

ADDITIONAL RESPONSIBILITIES


• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.


• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.


• Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed.


• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:


• Health and Safety


• Food Hygiene


• Maintenance


• Emergency Procedures


• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.


• Attend mandatory meetings including divisional meetings, staff meetings, etc.


• Participate in community events and ensure corporate social responsibility goals of the company are met.


• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.


• Keep the work area clean and organized.


• Ensure confidential documents are kept in a secured area.


• When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.


• Complete other duties as assigned by the Department Head.


• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.


• Ensure compliance with THE COMPANY's policies and procedures.

OTHER DUTIES

Assimilate into THE COMPANY's culture through understanding, supporting, and participating in all THE COMPANY elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by THE COMPANY from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.

Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Hospitality|Hotel|Host

  • FT Front Desk Agent, SLS LUX

    1 day ago

    Miami, Florida, United States Accor Full time

    Company DescriptionFrom our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAYJob DescriptionA global tribe of individuals,...

  • Front Desk Agent

    2 weeks ago

    Miami, Florida, United States TB ISLE RESORT LP Full time

    Job DetailsJob LocationJW Marriott Turnberry Miami Resort & Spa - Aventura, FLJob CategoryHospitality - HotelDescriptionScope of PositionThe Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and...

  • Front Desk Agent

    2 weeks ago

    North Miami Beach, Florida, United States Crescent Hotels & Resorts Full time

    ** Front Desk Agent - All Shifts Available** Share: Email ** Newport Beachside Hotel & Resort** 339 Room Resort **Our Resort** Situated beachfront in the heart of Sunny IslesNorth Miami Beach, the beautiful AAA-rated Newport Beachfront Resort and Spa elevates the Miami Beach Resort experience. Escape to this treasured place where iconic design, rich history...

  • FT Front Desk Agent, Hyde Midtown

    4 weeks ago

    Miami, Florida, United States Accor Full time

    Company DescriptionFrom our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAYJob DescriptionJob Purpose:Under the general...

  • Front Desk Agent

    1 month ago

    Miami, Florida, United States Holiday Inn Port Of Miami Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    1 month ago

    Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    4 weeks ago

    Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    4 weeks ago

    Miami, Florida, United States Holiday Inn Port Of Miami Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    2 weeks ago

    Miami, Florida, United States InterContinental Hotels Group Full time

    About us:As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Front Desk Agent

    2 weeks ago

    Miami Beach, Florida, United States Highgate Hotels Full time

    Job Location ** Front Desk Agent ($15/16HR)** Requisition ID Category Front Office Operations US-FL-Miami Beach Property The Sagamore Hotel ** Highgate Hotels** Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities...

  • Front Office Agent

    1 month ago

    Miami, Florida, United States Hyatt Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in...

  • Front Office Agent

    4 weeks ago

    Miami, Florida, United States Hyatt Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in...

  • FT Front Desk Agent, Midtown

    2 weeks ago

    Miami, Florida, United States Hyde Full time

    Job DescriptionJob Purpose:Under the general guidance of the Front Desk Manager and Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.Duties &...

  • FT Front Desk Agent, Midtown

    4 weeks ago

    Miami, Florida, United States Hyde Full time

    Job DescriptionJob Purpose:Under the general guidance of the Front Desk Manager and Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.Duties &...

  • Front Desk Agent

    2 weeks ago

    Miami, Florida, United States IHG Full time

    About us:As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • PM Front Desk Agent

    4 weeks ago

    Miami, Florida, United States Hyatt House Miami Airport Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • PM Front Desk Agent

    1 month ago

    Miami, Florida, United States Hyatt House Miami Airport Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Supervisor

    4 weeks ago

    Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualificationsAt least 2 to 3 years of...

  • Front Desk Supervisor

    1 month ago

    Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualificationsAt least 2 to 3 years of...

  • Front Desk Supervisor

    4 weeks ago

    Miami, Florida, United States Lennox Hotel Miami Beach Full time

    Job SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...