Cybersecurity Technician

Found in: beBee jobs US - 2 weeks ago

Mesa del Caballo, Arizona, United States OPT Nation Full time

Position SummaryThe Cybersecurity Technician I provides technical cybersecurity support to customers by researching and answering questions in a professional manner via phone and email troubleshooting problems monitoring and assessing alerts and closing tickets efficiently.

The position provides rapid response to alerts by following detailed policies procedures and standards to ensure protection of customers information assets.

This individual collaborates with any and all parties necessary to defend against information security incidents as well as identifying analyzing communicating and escalating these incidents when they do occur.

The cybersecurity department operations 24/7. A variety of shifts are available to ensure coverage including 1 2 and 3 shifts and weekends.
Responsibilities Provides Level 1 support regarding security alerts of customers escalating when necessary. Answers Level 1 inbound calls support tickets and web chats in a professional manner. Assesses customer cybersecurity support needs. Follows detailed procedures step by step to ensure the protection of customers information assets. Reviews alerts and data from sensors and documents formal technical incident reports. Researches emerging threats and vulnerabilities to aid in the identification of network incidents. Provides incident

  • Cybersecurity Technician

    Found in: beBee S US - 2 weeks ago

    Caballo, United States OPT Nation Full time

    Position SummaryThe Cybersecurity Technician I provides technical cybersecurity support to customers by researching and answering questions in a professional manner via phone and email troubleshooting problems monitoring and assessing alerts and closing tickets efficiently. The position provides rapid response to alerts by following detailed policies ...