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3 months ago
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more".....
The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is 'the person who receives or entertains other people as guests'. You are responsible for setting the tone
Responsibilities And AuthoritiesAlways treats guests with courtesy and respect in a variety of situations.Displays honesty & integrity.
Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
You build strong partnerships with internal customers and outside vendors
Specific DutiesResponsible for welcoming and greeting all guests.
Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
Responsible for recognizing regular and VIP guests.
Use personality and hospitality skills to provide a seamless and memorable guest experience.
Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
Check guests in.
Walk guests to tables and engage in conversation while doing so.
Pull out chairs and present menus individually.
Listen to guests' complaints and work to diffuse any unhappy guest situations. Utilize management to help.
Master the operations of the Open Table system.
Complete all opening and closing side work as assigned.
Interact with fellow employees and guests in a cheerful, professional manner.
Communicate with the Maitre'd any open tables, long waits, or guest issues.
Courteously handle and apologize for any tables waiting past their reservation time.
Welcome all guests with the same hospitality you would extend to guests in your home.
Responsible for wishing all guests a warm farewell.
Handle reservations.
Answer all phone calls with a warm, inviting & professional tone.
Cater to all guest needs & requests by communicating via email & telephone.
Confirm all reservations 1 day prior.
Communicate all Event Inquires to the Sales Team.
Forward all phone messages.
Handle all credit card authorizations for guests.
Acquire all credit card Information for Itemized receipts and credit card disputes.
Forward all lost and found inquires to management.
Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
Have a working understanding of all basic restaurant Information.
Understands complete floor plan & service flow of the restaurant.
Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre'd.
Keep reservations office clean and organized.
Always remember that the guests' phone interactions with host are a very important part of the dining experience; you will be the diner's first impression of the restaurant.
Requirements1-2 years of similar experience
Understanding the reservations system (Open Table)
Salary: $ $22.00/hour Source: Hcareers
