Senior Field Service Specialist

4 weeks ago

Pittsburgh, Pennsylvania, United States Hitachi Careers Full time

Description

HITACHI RAIL is looking for an enthusiastic self-motivated Senior Field Service Specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic.

This position is for a roving employee who will work in unanticipated locations throughout the United States. The employee will have to relocate, but travel is not required from any particular location.

About Us:

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Accountabilities

  • Senior Field Service Specialist to execute maintenance activities on-site in accordance with the contract service level agreement and contractual key performance indicators (KPIs). Specific responsibilities include:
  • (i) providing expert guidance for the execution of project activities in alignment with contractual obligations;
  • (ii) ensuring the issuance of the maintenance function personnel roster at the project.
  • (iii) preparing the corrective and preventive on-site maintenance plan;
  • (iv) ensuring the issuance of technical reporting on-site maintenance and system performance to the customer;
  • (v) analyzing and providing solutions to project technical issues, including critical failure of equipment and obsolescence issues;
  • (vi) activating the escalation process to engineering or development departments in the event of major faults;
  • (vii) collecting field data and supporting RAMS (reliability, availability, maintainability and safety software tools) figures analysis;
  • (viii) updating technical documentation and troubleshooting procedures;
  • (ix) providing expertise for the bidding phase with technical and economic evaluation for field functions;
  • (x) ensuring successful hand-over between commissioning and maintenance functions.

Required Skills & Experience

  • Must have five (5) years of experience in a field of signaling position within the railway industry.
  • Must have 2 years of field service experience as well as 2 years of experience with each of the following:
  • (1) vital circuit design, coding, code reviews, debug, analyze and tune application and executive software of vital Solid State Interlocking (SSI)/Computer Based Interlocking (CBI)/ Wayside Automatic Train Control System product railway equipment / environment;
  • (2) vital circuit design, coding, code reviews, debug, analyze, and tune application and executive software of vital Wayside ATC Track circuits.
  • Must have knowledge of the following:
  • (1) Railway Signaling Interlocking Principles,
  • (2) Distance to Go (DTG) System/Automatic Train Control (ATC) system of Modern Rail Signaling Technology,
  • (3) Communication Based Train Control (CBTC) System of Modern Rail Signaling Technology,
  • (4) Electric switch machines from design, operation, adjustments, tuning, testing, troubleshooting and maintenance;
  • (5) Onboard ATC systems from design, operation, adjustments, tuning, testing, troubleshooting and maintenance,
  • (6) Testing, tuning, adjustment and maintenance of other Rail Signaling Product; and
  • (7) Interfacing wayside on-board signaling equipment with other equipment in Rail Industry.

Languages

  • English Proficiency

Benefits
Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, a Retirement Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Join us at

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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In accordance with the DOT's FRA and FTA programs, Hitachi's substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to

Queries other than accommodation requests will not be responded to.

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