Restaurant Sales Manager

3 weeks ago

Charlotte, North Carolina, United States Sage Hospitality Group Full time

Why us?

UNC Charlotte Marriott is excited to be adding to our team If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey.

#workwhereYOUBELONG.

We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

As a member of the team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

The vision for Sage Hospitality is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary" Join us today

Make your mark at the quintessential spot in the University City, a true landmark location.

A Rewarding Experience:

  • Incentivized position
  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more

Job Overview

Solicit, capture, plan and coordinate restaurant private dining functions, while maximizing the space to meet and ideally exceed revenue goals. Position is responsible for finalizing business. Recommends program and procedural changes. Position is also responsible for marketing and properly representing the restaurant brand following restaurant brand guidelines.

Responsibilities

  • Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing space to meet/exceed revenue goals.
  • Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
  • Plan, upsell and detail the event with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
  • Complete the contracts, prepare the appropriate paperwork, including event orders, coordinate with the appropriate areas, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
  • Prepare status and period end reports.
  • Maintain up-to-date knowledge of corporate and restaurant procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
  • Professional and positive communication to both guests and fellow associates.
  • Work with chefs to ensure menus are appropriate and up to date.
  • Restaurant Promotion Execution: Assist with the planning and execution of restaurant level promotions such as beer dinners, wine dinners, chef classes etc.
  • Sales and Marketing Manager is responsible for all Social Media Platforms; Facebook, Instagram, Twitter. This includes all social media content ensuring it adheres to brand guidelines
  • Responsible for driving all concierge and business partner initiatives
  • Identify key business contacts in trade area and developing these relationships looks for ways to recognize business and attract regular visits from employees while encouraging private event sales simultaneously.
  • Responsible for home office sales and marketing reporting.
  • Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
  • Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.

Qualifications

Education/Formal Training

More than two years of post -high school education

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires knowledge of general sales techniques.
  • Requires yield management experience.
  • Requires highly developed customer service skills.
  • Requires ability to hear, speak, read and write English fluently.
  • Requires 12th grade level mathematics, spelling and reading skills.
  • Requires effective business writing skills.
  • Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
  • Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
  • Understand and follow verbal/written instructions.
  • Work on more than one task at a time.
  • Develop strong internal and customer relationships.
  • Set and manage priorities and plan activities in advance.
  • Solve problems and make sound business decisions.
  • Respond to coaching, feedback and training. Strong and effective sales skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.
  • Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.
  • Mobility - ability to service clients on a moments notice, variable distances.
  • Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).
  • Climbing - up to 55 steps, 3-5% of 10 hours.
  • Driving - distance varies for sales calls (approximately 20%).

Environment

Work inside 70% of 10 hour day; outside 30% of 10 hour day.

ID:

Position Type: Regular Full-Time

Property : UNC Charlotte Marriott

Outlet: Golden Owl Tavern

Category: Sales & Marketing

Address: 9041 Robert D. Snyder Rd

City: Charlotte

State: North Carolina

EOE Protected Veterans/Disability


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