Front Desk Receptionist

3 weeks ago

Bellingham, Washington, United States Wingate by Wyndham Bellingham Full time

Front Desk Agent is responsible for greeting guests in an efficient and courteous manner. , Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.

Performing all check-in and check-out tasks
Managing online and phone reservations
Informing customers about payment methods and verifying their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Keep the front desk and lobby area tidy
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Source: Hospitality Online

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