Helpdesk Tech Analyst

1 month ago

Tucson, Arizona, United States Kavaliro Full time

Kavaliro's client is seeking a Help Desk Technician for a contract position in Tuscon, Arizona. Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.

Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.

Required Technical Skills:
• Strong general troubleshooting skills - client computers, iPhones, and iPads
• Technical knowledge of PC and desktop hardware
• Hands-on hardware troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards
• Knowledge of Windows-based operating systems
• Applicant must have strong communication skills, including written, email, documentation, and verbal
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Strong knowledge of Microsoft Office applications

Required Non-Technical Skills:
• Must be able to work successfully and productively on their own, as well as in teams
• Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
• Successful applicant must have strong interpersonal skills
• Familiarity with ticketing systems, such as ServiceNow
• Maintain up to date documentation

Not required, but desired:
• Preferably has experience working in an enterprise environment
• Familiarity of Active Directory
• Familiarity with enterprise Applications, including:

o Microsoft M365 (SharePoint, Teams)

o RSA SecurID

o Microsoft Authenticator

o Microsoft Software Center Console Management (SCCM)

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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