Medical Support Assistant
2 weeks ago
The Medical Support Assistant (MSA) performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Duties
This is an open-continuous announcement closing Monday, September 30, 2024.
IMPORTANT NOTICE: This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred once a month or as vacancies become available. This announcement may close without advanced notice.
Major duties include but are not limited to:
- Scheduling, canceling, re-scheduling patients appointments and/or consults
- Entering no-show information
- Monitoring the electronic wait list
- Preparing for clinic visits
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Ensuring encounter forms are completed in order to obtain appropriate workload credit
- Verifying and updating demographics and insurance information
- Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
- Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Telework: Not applicable.
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.
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