it deskside support tech

Have 5 to 7 years of experience working in a corporate business office Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role Strong client communication skills – will need to be able to support executives through general end-users Technical knowledge of the supported platforms as well as a working knowledge of hardware Win7/Win10 OS support Strong Mac OS X knowledge and troubleshooting skills (Mac certifications are a strong plus) 5+ years' experience working with OS X in an Enterprise environment Knowledge of networking (CCNA/Network+ certification a strong plus) Working knowledge of Unified Communications Environments (Zoom Teams WebEx) Working knowledge of Wireless networks and how to troubleshoot them Working knowledge of Cisco switches and how they function and how to troubleshoot network performance for end-users Office 2016/2019 Support Email flow support from Microsoft O365 to all Client provided devices End-to-end tablet support such as Microsoft Surface iPad and Android devices Mobile device support including (Android and iPhone) smartphones