Data Center Engineering Operations Area Manager

2 weeks ago

Boardman, Ohio, United States Amazon Full time
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.


You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

The Data Center Engineering Operations Manager (DCEO) Area Manager, with be responsible for data center engineering operations within an Amazon Data Center including operations, risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, personnel management, hiring, training, and metric reporting.

The Area Manager will be a manager of managers and responsible for several data center campuses.


The Data Center Engineering Operations Area Manager (DCEO), with be responsible for data center engineering operations across an Availability Zone including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.


  • Responsible for the onsite management of shift technicians, senior shift technicians, subcontractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
  • Has primary responsibility for availability zone of Data Centers (24 locations)
  • Participates in strategic planning projects.
  • Conducts financial analysis and contributes to financial decisions.
  • Typically manages 5 or more direct reports, manager of managers.
  • Negotiates and rolls out contracts and space.
  • May oversee the build out of Facilityspecific infrastructure in existing locations.
  • Participates in recruiting efforts.
  • Is active in the training and/or development of others.
  • Executes vision and goals for the team or department.
  • Will conduct Project Management for multiple sites
  • May participate in training of staff.
  • Uses business knowledge to set priorities and develop project plans.
  • Has a deep understanding of best practices in their area of expertise and ensures their application.
  • Creates work plans and monitors accomplishments.
  • Will contribute to the development of the project plan for the business group.
  • Effectively sets priorities to meet goals on budget and on time.
  • Demonstrates strong people/program management skills.
  • Is resourceful, maintains effective pace and gets things done.
  • May manage individuals and/or other managers in remote locations.
  • Drives accountability for results.
  • Keeps others informed of information that contributes to the performance of the team, department or company.
  • Engenders trust and respect in all working relationships.
  • Analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
  • Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
  • Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
  • May assist in the design and build out of new facilities.
  • May assist in projects to increase current facility efficiency.
  • Responsible for asset and inventory management.
  • Assist in recruiting efforts
  • Deliver quality service and ensure all customer demands are met.
A day in the life
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team

The team is a group of highly motivated personnel who maintain and operate the power and cooling infrastructure which is vital to the data centers.

The team has a 24/7 presence at all of our facilities and strives to work hard, have fun, and keep the cloud powered and cooled.

We are open to hiring candidates to work out of one of the following locations:

Boardman, OR, USA

BASIC QUALIFICATIONS

  • Bachelor's degree in a relevant engineering discipline or equivalent work experience in Mechanical/Electrical Field
  • 6+ years of experience in a management position with 5 or more direct reports
  • 10+ years of experience working in critical infrastructure operations
PREFERRED QUALIFICATIONS

  • An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
  • Proven track record of people management and developing teams
  • Ability to solve problems at their root, stepping back to understand the broader context.
  • Has a strong aptitude for trouble shooting and problem solving
  • Ability to maintain SLAs through the implementation of proactive issue detection and reporting
  • Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
  • Shows good judgment and instincts in decision making
  • Ability to prioritize in complex, fastpaced environment
  • Proactively and continually improve your level of knowledge about Amazon business and relevant technologies
  • Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution
  • Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

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