it specialist

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

• You will provide program support for the Life Cycle Sustainment Manager and the Satellite Deployable Node Project Manager by acting as a Subject Matter Expert as it relates to the United States Special Operations Command solutions.
• You will represent the customer support office in performing the project planning for the installation and implementation of new systems.
• You will develop service level agreements (SLAs) that define requirements/expectations for the delivery of customer support services and implements performance criteria to ensure that requirements are achieved.
• You will diagnose and resolve problems in response to customer reported incidents.
• You will research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
• You will install, configure, troubleshoot, and maintain customer hardware and software.
• You will perform a variety of functions on a wide range of IM and IT issues.
• You will execute customer support policies, procedures, and standards.
• You will be responsible for the fielding of Special Operations Forces (SOF) communications Satellite Communication (SATCOM) antennas, network architectures, video, IP acceleration.
• You will monitor/maintain on-line operational visibility and reliability of extremely complex communication systems and equipment including: VSAT SATCOM antenna systems; and SOF Information Enterprise (SIE) IP baseband equipment.