Advanced Medical Support Assistant

1 month ago

Minneapolis, Minnesota, United States Department Of Veterans Affairs Full time
Summary

This occupational series is eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $10,000 annually, up to $100,000 in lifetime awards. Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.

A Recruitment Incentive of 10% of the salary may be authorized for a 1 year service obligation period for highly qualified applicants.



Duties

The incumbent is either an integral part of a large Physical Medicine and Rehabilitation (PM&R) Department or the Rehabilitation and Extended Care Department within the Minneapolis VAHCS. This is a Complexity Level 1 Facility. S/he performs administrative support work in connection with the care and treatment given to patients in the Rec and/or PM&R Department.

Major Duties:

  • Sets and adjusts short-term priorities. Assures timely accomplishment of the workload.
  • Performs a variety of administrative functions which support clinic/program operations including but not limited receiving/relaying incoming and outgoing telephone messages, receiving and directing patients and visitors, answering routine inquiries, scheduling appointments, managing consults, and maintaining supplies.
  • Promotes team building and improves business practices.
  • Collects and compiles information as needed to carry out the work of the clinic, program or department.
  • Follows established clinic and appointment scheduling business rules including but not limited to consultations, scheduling, electronic wait lists, recall reminder, encounter action required reports, insurance capture, AudioCare, and missed opportunities.
  • Routinely and timely shares pertinent information.
  • Routinely accepts other ideas and integrates appropriate ones into practice.
  • Routinely uses email communication as well as verbal communication in an appropriate manner.
  • Refers all questions requiring immediate medical attention to appropriate health care team member.
  • Fields and resolves customer complaints. Refers more serious unresolved complaints to a higher-level supervisor.
Work Schedule: Administrative days, M-F - Exact hours are to be determined and discussed in interviews

Telework: Ad Hoc Only

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Authorized

Financial Disclosure Report: Not required

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