IT Specialist

Found in: beBee jobs US - 3 weeks ago

Palm Springs, California, United States Department Of The Interior Full time
Summary

Position advertised concurrently with DE CAWU-JZ. Open to all U.S. Citizens and applies Competitive Examining procedures.

This position is located with OIT, DUS in Palm Springs, California. Provides IT customer support and operations. Assist users with issues, troubleshooting, network and software support in accordance with IT protocol and security.

Duties
  • Coordinate accurate Information Technology (IT) hardware and software inventory and assist in ordering equipment as part of the Region's life cycle management plan.
  • Provide input on development of standard procedures to effectively support IT business function with the Regional Field Support Manager (FSM).
  • Evaluate IT user support service outcomes, identifying problem areas, and providing recommendation to the manager.
  • Administer IT instruction to users on various types of technology hardware, computer system procedure, computer application software, and telecommunication equipment.
  • Provide customer support with user with varying IT literacy and competency in a fast-paced and high demand environment.
  • Establish written and verbal communication to various audiences.
  • Assist with preparation of briefings, memoranda, procedural guides, and technical reports on IT operations, topics, and work team functions.

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