Performance Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

At Optum Financial, we combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive.

Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you.

The Performance Manager role will be a key player in the Platform Management Team. You will spearhead report analysis, insight creation and strategy execution across various projects. In this role, you will partner leaders across the organization working closely with Finance, Customer Service and the Product Team to develop and deliver meaningful insights about the platform's performance. This a highly visible role interacting with senior leaders at the SVP and C-level.

This position is a remote position with limited travel.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage a team of Performance Analysts while primarily work on developing platform management metrics for report and insight analysis
• Performance focused cross-functional projects to improve performance metrics across the platform
• Spearhead cross-functional initiatives on member engagement projects including email marketing and coordinating physical materials
• Collaborate frequently with the Product Team to help design, optimize or solve technical hurdles to improve analytics and reporting
• Deep dive into data analysis to monitor and innovate relevant metrics on the platform and subsequently help bridge identified gaps with the Team
• Prepare and present strategies and business reviews to leaders and the broader Team

Management Success Practices:

• Being Customer-Centric: focus the team on the customer and design from the outside in. They find out what their customers want, then design processes and plan the work to create a better customer experience
• Cultivating Team Engagement: be responsible for creating and maintaining a high level of engagement with team members and others. The interpersonal climate that exists in a team is the combined result of how well each member works with others, deals with motivational ups and downs, resolves conflict, and communicates optimism and energy
• Facilitating Execution Plans: translate an enterprise strategy into a workable local tactical plan. Managers must decide what path to follow, what tasks need to be done and by whom, how progress is going to be measured, what resources are needed and what contingency plans to put in place if something goes wrong. Finally, the plan needs to be properly communicated so everyone on the team can follow it
• Fostering Innovation: adapt and innovate in response in response to changes in customer sentiment and conditions surrounding the team. Creating the conditions to be restless, stay curious and foster innovation requires that managers listen without judgement and employees stay open to change and are willing to explore new ideas and possibilities.
• Acquiring, Assessing and Deploying Talent: responsible for sourcing, screening, hiring, on-boarding, orientation, deploying, training, developing, and terminating employment when that is called for
• Growth Mindset: with a growth mindset you are positive, optimistic, and confident things will get better and turn out well. You stay curious, expect success and are courageous

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

• 12+ years of related work experience in marketing, strategy, or data analytics with a solid background in metrics reporting and deriving insights from disparate data sources
• 8+ years in consumer payments, healthcare, retail, or relevant industry
• 6+ years of experience with analytical skill tools: SQL, R, SAS or Python, including data visualization tools (PowerBI or Tableau)
• Solid understanding of marketing campaigns, A/B testing and building regression models
• Deep proficiency with Microsoft Office products (Excel and PowerPoint)
• Sound judgment, problem resolution, decision-making, & experience working under strict deadlines
• Proven excellent conceptual, problem solving, and analytical skills
• Proven great communication skills, experienced in storytelling and deck creation
• Proven ability to manage multiple tasks in a fast-paced environment

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.