Atlassian Administrator

4 weeks ago

Charleston, West Virginia, United States DLH Holdings Corp. Full time

About Us



DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview



As an Atlassian System Administrator, you will manage installation and backend configuration, monitor diagnostics, troubleshoot system performance, and partner with other application administrators to keep Atlassian products ecosystem secure, up-to-date and performing optimally for all teams.

Responsibilities


• Collaborate with diverse teams and skillsets to engineer creative solutions that improve daily development operations.

• Establish and advocate for best practices using Atlassian development tools with support from the Knowledge Manager.

• Conduct installations, upgrades, and maintenance of Atlassian tools.

• Manage Identity and Access Management functions, including setting up users, roles, and privileges.

• Deliver end-user training to ensure effective utilization of Atlassian tools.

• Implement and enforce appropriate security controls to safeguard environments.

• Perform regular system monitoring tasks on assigned Atlassian applications to include reviewing Atlassian system and audit logs, creating new Atlassian documentation, addressing performance concerns, and assessing/adopting new Atlassian features.

• Determine ways to optimize and improve Atlassian workflows, and identify where functionality can or cannot meet user requests.

• Manage and maintain the entire Atlassian suite of applications including plug-ins.

• Create and implement standard templates, defining common and reusable workflows, fields, permission schemes, etc., that can be used across the organization allowing for customization when the unique business case is required.
Qualifications


• US Citizen

• 2+ years of experience managing and configuring Atlassian products (Jira Software, Confluence, Jira Service Management) on-premises.

• Bachelor's degree in a relevant field of study (e.g., Computer Science, Information Technology).

Preferred Qualifications


• Experience with knowledge management systems.

• Experience with process improvement methodologies.

• Familiarity with Scaled Agile Framework and Kanban development frameworks and project management methodologies.

• Proficient in troubleshooting and diagnosing complex technical issues.

• Demonstrated experience in supporting technical users and conducting requirements analysis.

• Ability to work independently with minimal guidance and oversight.

• Experience with IT Service Management practices and familiarity with Incident and Problem Management processes.

• Proficiency in managing labels and tagging within relevant systems or platforms.
Required Certifications:


• DoD 8570 IAT-II

Benefits: DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.



EEO

Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

DLH will provide a reasonable accommodation to individuals with disabilities and disable Veterans who need assistance to apply.

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