Front Desk
4 weeks ago
Hotel Front Desk – Holiday Inn-Statesboro, GA
Holiday Inn in Statesboro, GA is looking for people that have a passion to serve others Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties Include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keysOpera experience preferred, but not required.
Also follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Follows brand standards when processing guests' stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:Excellent customer service skills
Weekend availability
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
Job Type: Full-time and Part-time Schedule:8 hour shift
Day shift
Holidays
Night shift
Weekend availability
Source: Hospitality Online
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