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Observability Lead

3 months ago

New York, New York, United States IBM Full time

Introduction

IBM Technology Zone is the one stop shop for IBMers and business partners to build, show, and share solutions built on IBM technologies to facilitate opportunity progression and customer adoption.

This is a new role in TechZone that provides leadership in designing, implementing, and managing the overall observability framework for the organization. This includes setting up monitoring systems, logging tools, and tracing solutions to provide comprehensive visibility into the system's performance, health, and usage patterns. Additionally, they collaborate with various teams to integrate observability into their development workflows, ensuring that issues can be detected and resolved quickly. The Observability Lead also contributes to the continuous improvement of the observability practice by staying updated on latest trends, technologies, and best practices.

Your Role and Responsibilities

  • Develop and implement comprehensive observability solutions, including monitoring, logging, tracing, and alerting systems.
  • Work closely with developers, DevOps, and SRE teams to understand their requirements and ensure the observability tools meet their needs.
  • Continuously improve the observability infrastructure to ensure system reliability, performance, and scalability.
  • Collaborate in building and maintaining TechZone automation that deploys and provisions environments at scale.
  • Participate in incident response efforts, providing valuable insights through observability data to diagnose and resolve issues quickly.
  • Analyze observability data to identify trends, bottlenecks, and potential issues. Generate reports and dashboards for stakeholders.
  • Evaluate and integrate new observability tools and technologies to enhance our monitoring capabilities.
  • Develop and promote best practices for observability within the organization, including documentation and training for engineering teams.

Required Technical and Professional Expertise

  • Experience: Proven experience in observability, monitoring, or related fields, with a strong understanding of modern observability practices.
  • Technical Skills: Proficiency with observability tools such as Prometheus, Grafana, ELK stack, Jaeger, or similar. Strong scripting and automation skills (e.g., Python, Bash).
  • System Knowledge: In-depth knowledge of distributed systems, microservices architecture, and cloud platforms (e.g., AWS, Azure, GCP).
  • Problem-Solving: Excellent analytical and problem-solving skills, with the ability to diagnose complex issues using observability data.
  • Communication: Strong communication skills, with the ability to collaborate effectively with cross-functional teams and present findings to stakeholders.
  • Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Technical and Professional Expertise

  • Preferred consideration will be given to candidates with a development background and demonstrated programming experience.
  • Preference to candidates with cloud architecture experience.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.