RCM Representative Senior, Admitting and Registration

4 weeks ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:
We are currently seeking a RCM Representative Senior to join our Admitting and Registration team. This full-time role will primarily work on-site (SHIFT: Evening and Every Other Weekend).

Purpose of this position: Working under general supervision, provides revenue cycle services to incoming and existing patients and their families either in person or by telephone. Is responsible for gathering patient information needed to provide services such as following up on complex claim issues, financial clearance, customer service, or admission. Works will be assigned via a work queue in the electronic health record system

A $1000 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES:

  • Gathers information from patients, clients/family members, HCMC clinical areas, government agencies, employers, third party payors, and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility, and/or to identify sources of payment for services
  • Requests, inputs, verifies, and modifies patient's demographic, primary care provider, and payor information
  • Utilizes tools, including computer programs, when indicated
  • Makes appropriate referrals (i.e. Patient Financial Care Specialists, Collections Specialists) as appropriate
  • Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
  • Answers questions (by phone and in-person) and provides quotes for services (including discounts), identifies financial resources, etc. in accordance with HCMC policies and procedures
  • Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc.
  • Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans
  • Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
  • Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
  • Works with Claims and Collections (both internally and with collection agencies) in order to assist patients and their families with billing and payment activities in order to increase cash flow
  • Other duties as assigned

QUALIFICATIONS:
Minimum Qualifications:

  • 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.
  • Bilingual strongly preferred, required in some positions

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
  • Excellent verbal and written communication and interpersonal skills
  • Ability to work independently with minimal supervision, within a team setting and be supportive of team members
  • Proficient with Microsoft Office
  • Ability to analyze issues and make judgments about appropriate steps toward solutions
  • CRCR (Credentialed Revenue Cycle Representative) preferred

Knowledge/ Skills/ Abilities:

  • Knowledge of patient billing claims process
  • Ability to communicate with patients and families under sometimes stressful circumstances
  • Strong telephone communication skills
  • Experience with electronic health record or similar software program
  • Knowledge of payor programs
  • Knowledge of applicable federal and state regulations

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Admitting and RegistrationPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: Evening, Every Other WeekendJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: Apr

EEO/Disability/Veteran employer.

  • RCM Representative Senior, Admitting and Registration

    6 days ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • RCM Representative, Admitting and Registration

    4 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Insurance Representative

    3 weeks ago

    Minneapolis, Minnesota, United States Optum Full time

    $1,000 sign on bonus for external candidatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...

  • Insurance Representative

    1 week ago

    Minneapolis, Minnesota, United States Optum Full time

    $1,000 sign on bonus for external candidatesOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...

  • Senior Transportation Planner

    3 weeks ago

    Minneapolis, Minnesota, United States Medtronic Full time

    Senior Transportation Planner • Job/Office location: Hybrid remote in Minneapolis, MN • Typical office environment - 50% • Travel 10%/year Careers that Change Lives The Senior Transportation Planner is responsible for the management and oversight of the movement of goods across the Medtronic Global Supply chain. In addition, the Senior Planner is...

  • Scheduling Call Center Representative

    3 weeks ago

    Minneapolis, Minnesota, United States i-Health Full time

    The Scheduling Call Center Representative / Patient Intake Services Specialist is responsible for the registration and scheduling of Twin Cities Orthopedics patients while maintaining excellent customer service.Hours are Monday through Friday 8:30am - 5pm at our New TCO Bloomington location. Mandatory in office training for 6 months, remote work after...

  • Scheduling Call Center Representative

    1 week ago

    Minneapolis, Minnesota, United States i-Health Full time

    The Scheduling Call Center Representative / Patient Intake Services Specialist is responsible for the registration and scheduling of Twin Cities Orthopedics patients while maintaining excellent customer service.Hours are Monday through Friday 8:30am - 5pm at our New TCO Bloomington location. Mandatory in office training for 6 months, remote work after...

  • Senior or Principal Reliability Engineer

    4 weeks ago

    Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time

    This position is based on site in Denver, Colorado, Senior or Principal level. Candidates' level of experience and qualifications will be assessed accordingly during the interview process.Position SummaryEssential Responsibilities Performs equipment monitoring, field observations, predictive testing, data analytics and application of engineering...

  • Bank & Finance Attorney (7+ years) - Minneapolis, MN

    4 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally. Overview:We are seeking an officer or shareholder-level attorney to join our Bank & Finance Department representing lenders in a wide variety of debt finance transactions, including...

  • Enrollment Advisor

    4 weeks ago

    Minneapolis, Minnesota, United States Minneapolis Community And Technical College Full time

    The Enrollment Advisor is to provide comprehensive enrollment advising to new and returning Minneapolis College students who come into or contact Student Services for assistance in the areas of registration, financial aid and student records.Required Qualifications Education and / or experience with advising, financial aid, student enrollment or higher...

  • Senior Safety Engineer II

    2 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARY Mortenson is seeking a Senior Safety Engineer II that has actual Solar...

  • Senior Safety Engineer II

    2 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARY Mortenson is seeking a Senior Safety Engineer for our Wind Operating Group...

  • Senior Safety Engineer II

    19 hours ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARY Mortenson is seeking a Senior Safety Engineer II that has actual Civil...

  • Information Security Engineer Senior

    3 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • M&A Associate

    4 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is a premier Midwest-based law firm with a national private equity group that has market leading scale for a regional law firm. The private equity group represents national sponsors with deal volume that consistently places it in the top 20 of the PitchBook private equity rankings. The Fredrikson platform combines the work-life...

  • M&A Counsel or Shareholder

    4 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is a premier Midwest-based law firm with a national private equity group that has market leading scale for a regional law firm. The private equity group represents national sponsors with deal volume that consistently places it in the top 20 of the PitchBook private equity rankings. The Fredrikson platform combines the work-life...

  • Senior Project Manager

    1 week ago

    Minneapolis, Minnesota, United States Adtalem Global Education Inc Full time

    Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community...

  • Marketing Associate

    2 weeks ago

    Minneapolis, Minnesota, United States Paradox Marketing Full time

    Paradox Marketing is recognized for its leading competitive marketing and sales strategies among other firms in Minneapolis As a business marketing and sales firm, our mission is to help our top-tier clients increase their revenue and brand recognition. Our Entry Level Marketing Associate team prioritizes connecting our clients with their consumer base...

  • Employee and Labor Relations Business Partner, Senior

    4 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and...

  • Senior Public Health Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States City of Minneapolis Full time

    Position Description The City of Minneapolis Health Department is seeking a person to develop and implement innovative career and capacity building programs. Ideal candidate has experience in project management, as well as relationship building and collaboration.The Career Pathways and PHCI Coordinator will work within the Health Department to assist in the...