Experience Advisor, Patient Experience, FT, 08A-4:30P
7 days ago
Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do.
Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.
This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback.
We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care.
Based on the U.S.News & World Report Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
But really, the reason we're excited to come to work is the people.
Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs.
We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes.
When it comes to caring for people, we're all in.Description:
The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level.
Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders.
The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity.
Using a hands-on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows.
The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation.
Estimated salary range for this position is $ $ / year depending on experienceQualifications:
Degrees:
Bachelors Additional Qualifications:
Bachelor of Science (BS) acceptable as well. Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision. Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus. Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal. Exceptional interpersonal and communication skills (verbal and written). Must be flexible with schedule and travel based on the business needs. Fully proficient in computer applications used in day-to-day functions.
Preferred:
Patient/Guest relations or Hospitality background. Bilingual English/Spanish preferred.
Minimum Required Experience:
3 years
EOE
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