Principal, Technical Performance Analyst

3 weeks ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Enterprise Technology Infrastructure, Platforms & Services (ETIPS) delivers services and operational support to meet business integration objectives. Architecture leadership to provide scalable, secure, and highly available infrastructure solutions to meet care delivery business needs and enable future business growth.

As the Principal, Technical Performance Analyst in the System Performance Management team (individual contributor) is critical in maintaining stability of the mainframe, one of our most important Tier-0 platforms, and supports mainframe system health. You will gather key metrics in support of our mainframe to address exception alerts and identify solutions. This team and your contributions as the Principal are essential for providing analysis that has led to a capital forestall up to $8 million. The risk to the business is significant if this platform is not adequately maintained and supported due to the critical business applications (CBAs) that process in this environment.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Familiarity with SMF/RMF record structures
  • Ability to work with SAS programming and statistical data
  • Utilize knowledge of large scale operational and system concepts
  • Develop and maintain system performance reporting using MXG, SAS, and Splunk
  • Monitor daily system health for areas of improvement and exceptions
  • Deliver recommendations for enhancing performance
  • Perform problem resolution to system health conditions
  • Understand and use coupling facility performance and/or LPAR weights and capping
  • Participate in a 24x7x365 on call rotation to support performance & restoration of health
  • Demonstrated knowledge and proficiency in the use of TSO and ISPF.
  • Demonstrated basic knowledge of z/OS, JCL, and ability to modify job streams for batch
  • Responsible for working multi-platforms with z/OS and z/Linux
  • Troubleshoot complex incidents and develop skills for future technologies
  • Develop POC of new products and define center of excellence for the organization
  • Design and document technical solutions required to support complex business system including general documentation for use by Computer Operations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or 5+ years of experience of IT mainframe experience
  • 10+ years of mainframe systems experience with proficiency in performance management for large, multi-processor, multi-LPAR, Parallel Sysplex environments utilizing z/OS, z/VM, z/Linux, CICS, DB2, Strobe, & monitoring systems (e.g. Omegamon)
  • 5+ years of experience working with WLM (workload manager), MXG, & ThruPut Manager (batch priority software)
  • 2+ years of experience working with SAS programming

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy


California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.



Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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