Fraud Client Services- ATM Debit- Hunt Valley, MD

4 weeks ago

Union Valley, Texas, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls Required Qualifications:Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives.Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.Communicates effectively and confidently with all clients to make their financial lives better.Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.Is comfortable receiving ongoing performance feedback and coaching.Has the ability to learn and adapt to new information and technology platforms.Has at least an intermediate level of proficiency with computers and current technology.Has 1+ years of customer/client service experience, including experience handling difficult client situations.

Desired Qualifications:

1+ years of experience in the banking/financial industry.2+ years of experience working in a client service capacity.

Skills:

Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence Minimum Education Requirement: NullShift:2nd shift (United States of America)Hours Per Week: 40

  • Administrative Assistant

    1 week ago

    Union Valley, Texas, United States JMT Careers Full time

    Administration Hunt Valley, MD • ID: 21280 • Full-Time/Regular Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,000 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the...

  • Chemist

    3 weeks ago

    Union Valley, Texas, United States Pii Full time

    Job Description: Perform analytical testing of raw materials, in–process materials and finished products. Perform analytical tests and analysis of bulk products, scale–up samples, process validation samples and stability samples using a variety of standard and advanced analytical techniques. Perform data analysis and evaluation of test results. Assist in...

  • Chemist

    1 week ago

    Union Valley, Texas, United States Pii Full time

    Job Description: Perform analytical testing of raw materials, in–process materials and finished products. Perform analytical tests and analysis of bulk products, scale–up samples, process validation samples and stability samples using a variety of standard and advanced analytical techniques. Perform data analysis and evaluation of test results. Assist in...

  • Electrical/Electronics Intern

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Intern Manufacturing. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern Manufacturing will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Electrical/Electronics Intern. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    2 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Intern Manufacturing. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern Manufacturing will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    2 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Electrical/Electronics Intern. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    2 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Intern Manufacturing. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern Manufacturing will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Intern Manufacturing. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern Manufacturing will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Electrical/Electronics Intern. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • Electrical/Electronics Intern

    2 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Electrical/Electronics Intern. This new hire will work in our Hunt Valley, MD Plant located at 11100 McCormick Rd in Hunt Valley, MD. The Intern will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • electrical electronics technician

    2 weeks ago

    Union Valley, Texas, United States Mccormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Electrical Electronics Technician (EET). This new hire will work at the Hunt Valley Plant, located at 11100 McCormick Rd. in Hunt Valley, MD. The EET will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • electrical electronics technician

    2 weeks ago

    Union Valley, Texas, United States Mccormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Electrical Electronics Technician (EET). This new hire will work at the Hunt Valley Plant, located at 11100 McCormick Rd. in Hunt Valley, MD. The EET will report to the Electrical Electronics Team Manager. McCormick & Company, Incorporated is a...

  • process engineer

    2 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Process Engineer on the SC Americas Operatons group. This new hire will work in Hunt Valley, located at 11100 McCormick Rd. in Hunt Valley, MD. The Process Engineer will report to a Manager, Continuous ImprovementMcCormick & Company, Incorporated...

  • process engineer

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Process Engineer on the SC Americas Operatons group. This new hire will work in Hunt Valley, located at 11100 McCormick Rd. in Hunt Valley, MD. The Process Engineer will report to a Manager, Continuous ImprovementMcCormick & Company, Incorporated...

  • ee business services coordinator i

    1 week ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Business Services Coordinator. This new hire will work at our Global HQ, located at 24 Schilling Rd. in Hunt Valley, MD. McCormick & Company, Incorporated is a global leader in flavor with approximately 14,000 employees worldwide. With over $6...

  • material planner ii

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are looking to hire a Material...

  • Sales Consultant, Surety

    4 weeks ago

    Union Valley, Texas, United States Marsh McLennan Agency Full time

    HMS Insurance Associates, a Marsh & McLennan Agency LLC companySales Consultant, Surety Hunt Valley, MDEstablished as one of the premier insurance agencies in the USA, Marsh McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs,...

  • Sales Consultant, Surety

    1 week ago

    Union Valley, Texas, United States Marsh McLennan Agency Full time

    HMS Insurance Associates, a Marsh & McLennan Agency LLC companySales Consultant, Surety Hunt Valley, MDEstablished as one of the premier insurance agencies in the USA, Marsh McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs,...

  • process technician

    3 weeks ago

    Union Valley, Texas, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking 3 full-time Process Technicians for 109, 501 & Landmark lines. This new hire will work in Hunt Valley PLant, located in Hunt Valley, MD. The Process Technician will report to a Process Engineer. McCormick & Company, Incorporated is a global leader in flavor...