Cnslt - Bus Tech Anly - Lockbox Fulfillment

3 weeks ago

Chicago, Illinois, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This role is responsible for acting as the primary interface to Treasury clients. Responsible for leading, directing and coordinating the implementation of highly complex treasury, cash management, card, merchant and/or depository products and services. These individuals provide relationship management, servicing and technical assistance to internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) / vendors in order to ensure a timely and smooth implementation process.

Responsibilities:
Consults with client through implementation of treasury product package
Facilitates internal and external client calls to work through implementation requests for successful completion
Troubleshoots, researches and responds to internal client team requests for resolution
Engages key stakeholders for awareness throughout the implementation process, owning resolution for the client

Skills:
Customer Service
Project Management
Oral Communication
Written Communication
Time Management
Critical Thinking
Relationship Building
Treasury Products and Solutions
Collaborating
Quality Assurance
Questioning
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word

Required qualifications:

Strong customer service or fulfillment skills demonstrated with professionalism.

An ability to promote and favorably represent the Bank while working with clients directly or through correspondence.

Candidate should have strong decision-making, critical thinking, oral and written communication skills.

Demonstrate a high rate of accuracy and attention to detail.

Proven ability to work well under pressure and should be able to handle multiple assignments in an organized manner.

Desired:

Bachelor s degree highly preferred

Shift:

1st shift (United States of America)

Hours Per Week:

40

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