CW - Sr. Design Ops Specialist

2 weeks ago

Charlotte, North Carolina, United States TIAA Full time

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 12 months. This term could be extended based on company business needs.Sr Design Ops Specialist
The Senior Design Operations Specialist will manage aspects of people, process and tools within the Digital Design Office. This role will work within a cross-functional team to oversee delivery of experience designs, and across teams to help install foundational programs that drive day-to-day interactions. The Design Ops team is at the center of transforming ways of working and improving client experiences and to do so, this role will utilize change management skills, require strong communication and collaboration and should be familiar with modern digital delivery methods.

Key Responsibilities and Duties
  • Develop and evolve strategies designed to optimize Design Office operations and performance
  • Own Journey delivery and manage one or more cross-functional teams by conducting prioritization discussions and organizing design, content, research and accessibility deliverables
  • Conduct Agile routines, including daily standups, sprint planning and retrospectives for creative development planning and execution
  • Collaborate and coordinate with technology partners, internal SME's, and vendors as needed to understand cross-project dependencies
  • Resource and capacity management to align talent with demand, balancing delivery and innovation
  • Support process development initiatives to increase efficiency, effectiveness, and governance of internal processes
  • Proactively identify risks and recommends alternative solutions when planned schedule is jeopardized
  • Advocate for UX and overall client experience
  • Foster a culture of creativity, inclusivity and collaboration
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level
8IC
Start Date: 15-Jul-2024End Date: 15-Jul-2025Travel Required: No

Anticipated Posting End Date:

Base Pay Range: $53.32/hr. - $88.84/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

_____________________________________________________________________________________________________

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