Strategic Accounts Coordinator

4 weeks ago

Mentor, Ohio, United States Irby Utility Full time
Your next career opportunity


As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates.

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Summary


The Strategic Account Coordinator is responsible for driving and supporting selling efforts to key customers by performing the following duties.

Essential Duties & Responsibilities


Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions.

Achieve assigned strategic account objectives including growth of revenue and margin. Monitor and assess sales performance metrics on assigned accounts.
Collaborate with management team and use broad discretion to set pricing and determine margin levels for particular sales orders.

Communicate regularly and proactively with major customers and account managers in order to solicit orders, respond to questions and Requests for Quote (RFQ's), convey Irby capabilities, and determine competitive price levels.

Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.

Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs.
Handle difficulties with customers and vendors with diplomacy and seeks assistance when needed.
Establish relationships with key vendors and purchasing teams to aid the securing of materials.

Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Utilize expertise of company and/or customer pricing and order entry systems to provide quotations, terms, and delivery arrangements for materials.

May work for extended periods of time on customer sites setting up inventory and/or assisting with emergency relief, such as severe storm response or prolonged power outages.

Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.

Minimum Qualifications

Proficient in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint.
Effective verbal and written communication skills.
Ability to examine, summarize, and effectively present data.
Ability to prioritize and manage time effectively.
Proven ability to research, analyze and critically review information.

Preferred Qualifications

Associate's degree (B. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.

Our Competitive Benefits?


401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

We are powered by our people.

Across our nationwide reach and diversity, we adapt, dare, and learn as one team while maintaining an open mindset to optimize our performance.

This team approach has helped Irby customers to succeed since our inception, and our investment in our people continues to translate into broader achievement - including a vast array of professional development and growth opportunities.


Irby Utilities is one of the nation's largest utility distribution companies with over $2 Billion in annual sales and 900 associates across more than 45 branches.

Our ability and readiness to innovate and collaborate across our industry has fueled our success, and our approach continues to be one of true partnership with our customers, vendors, and one another.


Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.

Irby is also part of the Sonepar family of operating companies. Sonepar is the world leader in electrical distribution and consists of the finest locally managed electrical and industrial distributors.

Stay up to date with Irby, follow us on Facebook and LinkedIn.

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals.

In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.

Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or email .

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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