Loan Servicing Specialist

4 weeks ago

Wall Township, United States Manasquan Bank Full time
PRIMARY PURPOSE

This Residential Loan Servicing role will require expertise in mortgage servicing, exceptional attention to detail, and commitment to client satisfaction, where we leverage efficient management of loans and borrowers expectations through the entire loan servicing process.

ESSENTIAL DUTIES AND RESPONSIBILITIESOpen/process mail dailyHomeowners Cancellations to be tracked & maintained.Scan Flood policies to existing Client's folders or create folder for New Clients & complete checklists for all policies received.Pay Client's Annual flood bills monthly.Process TEJ (flood software). Responsibilities include:Upload flood bills, work on weekly reports, upload new loan policies, upload monthly IVUE flood reports.Process mortgage cancellations through CSC software & update corresponding spreadsheets/folders. Move the flood folders to "Paid" folder when complete.Process/Organize Insurance Claims & Checks. Ensure documentation is up to date & in the respective Client's folder.Assist in Set-up of all auto-payments (TMS), perform auto-pay maintenance.Research and correct loan payment problems.Answer the loan servicing hotline & respond to Loan servicing emails.Partner with other Loan Servicing Specialists to learn all aspects of Loan Servicing; each team member will be cross trained in all roles within the Loan Servicing department.Assist with external and internal audit responses.Assist in preparing payoff request letters and review loan payoffs. Process payoffs via wire/check.PMI Billing, Removal & MonitoringSend paid loans in conjunction with Commercial Lending to Iron Mountain quarterly.Process lockbox payments (KLIK)Assist with Escrow Analysis & subsequent Client CallsOther duties as assigned.JOB REQUIREMENTSDetailed knowledge of residential/consumer loans and lending documentation. Experience with banking software/applications.Proficient with Microsoft Office Suite products, specifically Excel and WordGreat interpersonal skills: ability to interact in an appropriate and timely manner with all internal/external clients.Ability to communicate clearly and accurately in both verbal and written form.Ability to work independently and efficiently.Ability to manage time, resources, and set priorities to accomplish multiple duties.Ability to maintain and report on confidential information in an appropriate manner.EDUCATION & EXPERIENCEBachelor's degree preferred or equivalent work experience.Minimum 2 years of experience within a banking or other financial institution; exposure to residential or consumer lending productsWorking knowledge of residential/consumer loans and lending documentationWORKING CONDITIONS & PHYSICAL REQUIREMENTS: Office environment. Sitting for long periods of time. Daily use of wrists, hands, and fingers to use computer and telephone. Ability to hear and speak clearly for gathering and giving simple to complex information.

DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.

PI

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