Financial Crimes Operations Supervisor

7 days ago

Hoover, United States Regions Bank Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Financial Crimes Operations Supervisor manages a team of non-exempt associates performing a variety of operational activities within Financial Crimes Operations. This team is responsible for monitoring and reviewing system generated alerts/claims related to potentially fraudulent activity, credit/debit cards, checks, online banking, and/or small business and iTreasury as well as ensuring compliance with Bank Secrecy Act (BSA)/Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC) and related entities.

Primary Responsibilities

  • Ensures that team is conducting activities in compliance with internal and external policies, regulations, and applicable laws
  • Determines effective methods of assigning associate workloads based on individual knowledge and skill set and adjusts as necessary
  • Monitors and measures quality standards and ensures Service Level Agreements (SLAs) are met
  • Identifies coaching and training opportunities for associates to expand knowledge and skill set and decrease exposure to risk
  • Serves as point of contact for escalated or complex customer and associates issues
  • Ensures that associates have the tools and resources to perform their work including the appropriate level of access to internal systems
  • Proactively identifies process improvement opportunities including automation to increase department efficiency and ensure business continuity
  • Assists senior management in developing and maintaining written departmental policies and procedures
  • May assist senior management with audits or remediations

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

  • High School Diploma or GED with six (6) years of Financial Crimes, BSA/AML, Operations, or related work experience
  • Or Bachelor's degree with two (2) year of Financial Crimes, BSA/AML, Operations, or related work experience
  • One (1) year of leadership or supervisory experience

Preferences

  • Bachelor's degree

Skills and Competencies

  • Ability to research and analyze data
  • Ability to supervise and manage a team
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Strong decision-making skills
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation
  • Previous experience writing and maintaining departmental policies and procedures is highly preferred for this role.
  • Bilingual skillset is highly beneficial for this role.

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL.Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$78,770.40 USD

Median:

$101,930.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.


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