Banquet Lead Houseperson

Found in: beBee jobs US - 2 weeks ago

Hawaii, United States Banquet Lead Houseperson Full time
OVERVIEW/BASIC FUNCTION
This position requires someone that is friendly, eager to learn a self-motivator and natural leader. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and spaces for events according to hotel specifications and group requirements, courteously and efficiently. Maintains cleanliness and condition of the work areas and equipment. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
KEY RESPONSIBILITIES
Guest Satisfaction
  • Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service.
  • Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.

Operations
  • Ensures that Rosewood standards are implemented and followed.
  • Ensures that all the Food and Beverage Sequence of Service are implemented.
  • Carry out the service to the highest professional standards in a genuine and intuitive manner.
  • Ensures the appropriate mise en place before and after service.
  • Carry out the service to the highest professional standards in a genuine and intuitive manner.
  • Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Effectively manages guest demands with dining room.
  • Gathers and records guest preferences
  • Works in a supportive and flexible manner with other departments, as one team.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
  • Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
  • Clears and resets counters or tables at conclusion of each course.
  • Fully conversant with all aspects of the Micros System.
  • Computes bill and accepts payment
  • Performs the function of cashier as required.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  • Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives based on preference, on dietary restriction, etc.

Other Duties
  • Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel's policies concerning fire, hygiene and health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  • Attends training sessions as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.

Group Specific
  • Contribute to ensuring that brand integrity and clarity are always maintained.
  • Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
  • Model the company's culture, vision, mission and core values at all times.
  • Complies to the company policies.
  • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition
  • Takes on other tasks in addition to the ones stated, in a reasonable framework.


QUALIFICATIONS & WORKING EXPERIENCE
  • 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant
  • Background in upscale banquet operations preferred
  • Familiarization with Forbes standards is preferred
  • Fluent spoken and written in English
  • High School Diploma.

  • Kona Village

    Found in: beBee jobs US - 1 week ago

    Hawaii, United States Banquet Lead Houseperson Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn a self-motivator and natural leader. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and...

  • Kona Village

    Found in: beBee jobs US - 1 week ago

    Hawaii, United States Banquet Lead Houseperson - On Call Casual Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn a self-motivator and natural leader. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and...

  • Kona Village

    Found in: beBee jobs US - 1 week ago

    Hawaii, United States Banquet Houseperson - On Call Casual Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and spaces for events...

  • Event Design Manager

    Found in: Resume Library US A2 - 6 days ago

    Kahuku, Hawaii, United States Turtle Bay Resort Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Food & Beverage Administrative Assistant

    Found in: Resume Library US A2 - 7 days ago

    Lahaina, Hawaii, United States Royal Lahaina Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...