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Travel Concierge coordinator
1 month ago
Job Summary:
As a Travel Concierge Coordinator, you will:
- Collaborate with internal team to surpass sales targets and attain customer satisfaction objectives.
- Stay abreast of industry trends, emerging opportunities, and travel products to present the latest and best options.
- Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless travel experience.
- Work with the sports park management team to ensure a world class guest experience for players, coaches, and families.
- Communicate with tournament organizers to ensure compliance of stay requirements.
Responsibilities:
- Provide administrative support to ensure efficient operation of the travel/entertainment reports and reimbursement process, including generating weekly reporting during tournament season.
- Assist in communicating with hoteliers, requesting additional inventory as needed to meet the needs of multiple teams.
- Ensure compliance in all stay-to-play aspects of travel procedures by auditing room night counts and communicating requirements to teams.
- Manage all daily inquiries for The Ripken Experience Aberdeen, stay-to-play reporting, billing process and reconciliation.
- Release communication to newly registered teams with lodging information and lead follow-up efforts.
- Provide exceptional customer service to guests during planning and through the duration of the tournament/event.
- Exhibit polite and professional communication via phone and email.
- Support the team by performing tasks related to business functions and data entry.
- Ability to assist internal team with follow up calls to lodging partners.
- Ability to follow the unique company policies and procedures as well as understanding privacy statements.
- Support the organization in a sales building role during the season and offseason; including but not limited to:
- Working effectively with sales staff to implement new programming year-to-year
- Make sales calls, communicating directly with coaches and organizations to fill hotel room booking obligations.
Qualifications:
- Bachelor's degree
- Minimum one year Coordinator experience in a customer service and/or hotel environment
- Training in travel and tourism
- Proven sales experience, preferably in the travel or hospitality sector
- Able to work well under pressure and meet company deadlines.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in using sales and reservation software.
Preferred:
- Proven experience as Reservations Coordinator, Front Desk Coordinator, or Hospitality professional.
- Knowledge of Travel and Entertainment facilities.
- Well-organized and reliable.
- An analytical mind with strong business acumen.
- Genuine enthusiasm for travel and a comprehensive understanding of diverse destinations
- Ability to work independently and as a team member.
- Willingness to work long hours and weekends seasonally as the business requires.
- May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.
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