Advanced Medical Support Assistant

Found in: beBee jobs US - 2 weeks ago

Stockton, California, United States Department Of Veterans Affairs Full time
Summary

The primary purpose of this position is to serve as an Advanced Medical Support Assistant (MSA) for the P&LMS, providing specialized and expert administrative support to the Service.

The work is performed independently under the guidance ofthe P&LMS leadership and supervisors.

The incumbent will operate computerized programs in order to enter, modify and retrieve sensitive information into or from electronic records, timekeeping systems, personnel records and compliance records.

Duties

GENERAL DESCRIPTION OF ASSIGNED DUTIES:
Serves as the initial point of contact at the VA Northern California Health Care System (VANCHCS)

Stockton California, Radiosethlogy Service Incumbent is responsible for scheduling patient appointments,

tracking, reviewing, and responding to electronic orders, consults, and other elements in the

electronic medical record and medical systems. And requires a practical knowledge of computerized

data entry, information processing systems and software related to patient care, the healthcare

system's organization and services, basic rules and regulations governing visitors and patient

treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

FUNCTIONS OR SCOPE OF ASSIGNED DUTIES:
The Advanced Medical Support Assistant recommends changes to existing procedures based on

current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support

of multiple clinics involved in an interdisciplinary coordinated care delivery model. Advanced Medical

Support Assistants at this level develop and/or maintain effective and efficient communication with the

patient, interdisciplinary [coordinated care delivery model teams], VA medical centers, and other

agencies (e.g., communicate with non-VA medical facilities).

Other assignments at this level include, but are not limited to: coordinates with care team as

appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and

follow-up with patient care by sharing information and collaborating with the interdisciplinary team;

setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient

needs; identifies incomplete encounters and communicates findings to providers; as needed; enters

appropriate information into the electronic record; manages patient systems to verify and validate

accuracy and resolve issues; evaluates patient information to determine whether the patient requires an

immediate appointment; informs team members about shared patients ([i.e]., those who receive their

care at multiple VA centers or those who receive care in the community).

SUPERVISORY CONTROLS:
The Advanced Medical Support Assistant plans and accomplishes work independently using

guidelines she/he has been trained to follow, referring only the unusual, difficult or complex cases to

the supervisor. The supervisor reviews and monitors job performance periodically to assure that

intent and mission of the program is accomplished, and guidelines are followed. The incumbent also

receives program direction and guidance from the team's leadership, i.e., Supervisory Program

Specialist, Assistant Chief/ Business Manager and Service Chief.

Work Schedule:
Exact work schedule will be discussed during the interview process.

Telework:
Not eligible for Telework

Virtual: This is not a virtual position.

Functional Statement #:
F

Relocation/Recruitment Incentives:
Not authorized

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

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