Desktop Support(Onsite)

2 months ago

Framingham, Massachusetts, United States Cognizant Full time

Job Title

COGNIZANT IS LOOKING FOR Desktop Support Engineer (onsite)

Location- Framingham, MA

Experience- 6-8 years

Skills:

·

· Prior experience in desktop support or related field -In-depth knowledge of desktop hardware and software systems

· Proficient in computer operating systems such as Mac, Linux, and Windows

Responsibilities:

· Address user tickets regarding hardware, software and networking.

· Walk customers through installing applications and computer peripherals.

· Guide users with simple, step-by-step instructions on installing applications.

· Conduct remote troubleshooting.

· Document the tickets with troubleshooting steps and resolve the incidents.

· Direct unresolved issues to the next level of support personnel

· Help create technical documentation and manuals (KA) for known issues

· Image and deploy Laptops/ Desktops/Tablets to end users.

· Asset Management (stock level check, tracking, receiving)

· Coordinating

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

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