Project Support Specialist

Found in: beBee jobs US - 1 week ago


Hampton, Virginia, United States ASRC Federal Holding Company Full time

ASRC Federal is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Project Support Specialist to serve on the PAAC Langley Central Travel Office (CTO) team to support a NASA contract in Hampton, Virginia.

Responsibilities

  • Support the Langley CTO leadership as needed in support of team members who are out of the office.
  • Follow office procedures such as maintaining electronic and paper documents in appropriate filing systems.
  • Provide exceptional customer service through various mediums including email, phone, and MS Teams.
  • Read publications, regulations, and directives and act, refer or distribute important information to travelers and teammates.
  • Reply to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence other offices, etc.
  • Utilize Concur Government Edition travel system to prepare and submit international and domestic travel authorizations (TAs), reservations, and vouchers in accordance with approved procedures that include the FTR and NFTRS.
  • Ensure the accuracy of all travel information in TAs prior to Travel Office approval, request corrections, and track travel requests through the travel management system to ensure timely approval and ticketing.
  • Document progress utilizing the NASA-provided, Jira-based ticketing system, actively communicating progress in a professional manner in the ticket.
  • Burn down assignment queues and ensure priorities are being met.
  • Prepare time-sensitive travel and documentation to meet the needs to the government traveler.
  • Additional duties as assigned.

Requirements :

  • Drive for customer service excellence with adaptability to meet changing needs. Quick to pick-up new skills and implement new processes.
  • Proactive and quick to respond to CTO leadership and traveler requests.
  • Knowledgeable of Federal Travel Regulations (FTR) and be able to independently interpret, communicate, and apply policy.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Proficient in Microsoft Outlook, Teams, and Word required, basic understanding of Excel desired.
  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job.

Education and Experience

  • 3+ years of relevant, customer service experience.
  • Government contracting and/or NASA experience desired, specifically including the use of Concur Government Edition is desired.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.



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