Secretary Area 3

3 weeks ago


Des Moines, Iowa, United States Internal Revenue Service Full time
WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Taxpayer Services - Customer Assistance, Relationship and Education - Field Assistance Area 3

The following are the duties of this position at the full working level.

Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office.

Receives and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows up on outstanding controls and assembles background information before routing mail to the supervisor.

Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer.

Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
Organizes and maintains files and records, manuals, handbooks, and other related materials. Keeps master file updated.
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