Teller

2 weeks ago

Detroit, Michigan, United States COMERICA MANAGEMENT CO INC Full time

What we can offer you:

  • Career Growth promotional opportunities
  • Incentive program based on performance
  • Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
  • Health, Dental, Vision, 401k match and Life Insurance
  • Employee Assistance Program
  • Tuition Assistance Program (Full Time)
  • Financial Coaching and Benefit Guidance
  • Floating Cultural Holiday
  • Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
  • Retirement Plan
  • Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas.

This position will support a minimum of 2 banking centers within the district. May require working occasional Saturdays.

Position Responsibilities:

Customer Experience:

  • Introduce and refer customers to the platform through routine interactions
  • Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
  • Perform routine customer requests.
  • Must successfully complete Comerica's Teller Training Program.
  • Follow company policies and procedures, regulations and security procedures, and completes necessary documents.
  • Use the provided electronics to document all transactions during their shift.
  • Reconcile all transactions during and at the end of their shift.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Resolve basic customer complaints.

Marketing Activities:

  • Complete assigned daily planning activities.
  • Act as a digital ambassador to transition customers to digital solutions.
  • Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
  • Ensure compliance with applicable federal, state and local laws and

Operational Risk:

  • Regulations, and Comerica's policies and procedures.
  • Ensure compliance and completion of necessary compliance related training.
  • Adhere to all Banking Center Risk Assessment and Compliance Standards.
  • Control and mitigate losses by following policies and procedures.

Partnership:

  • Consistently impact the efforts that improve Banking Center Collaboration.
  • Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications:

  • 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
  • 1 year of experience in customer service
  • 1 year of experience with personal computer, systems data entry or internet search

Preferred Qualifications:

  • Cash handling experience in a retail or financial services environment
  • Proficient with utilizing and navigating a computer system
Gratiot-Chene
Monday-Thursday 8:30am-5:30pm; Friday 8:30am-6:00p; Occasional Saturdays 8:30am-1:30pm

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

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