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IT Support Analyst Day Shift
7 days ago
is looking for an
IT Support Analyst
to join our IT department to support end users to resolve any technical issues.
This role will be responsible for triaging and resolving tier 1 and 2 support tickets in a 24 hour environment.
Assisting the IT team with hardware setup, new hire equipment coordination, and various IT administrative tasks.If you enjoy the challenge of rolling up your sleeves and jumping in to solve technology and hardware related problems, this would be an excellent opportunity for you
Responsibilities
Provide front-line support to end users on various technical issues
Troubleshoot and support Apple hardware, software, and peripherals
Answer questions and resolve helpdesk requests in a timely manner
Provide friendly customer support for the entire organization while maintaining SLAs
Maintain ownership of the support request
Log details of the interaction within the support tool
Consult with members of the IT team on possible solutions to complex and recurring problems
Set up new hire equipment including laptops, monitors, and other accessories
Help support user accounts across various internal and external systems
Assist in setting up hardware and internal software systems
Assist with writing documentation and technical instructions
Ensure compliance with IT operating procedures and ensure accuracy in logs
Assist with obtaining and replacing equipment if necessary
Support existing IT infrastructure
Assist with boxing and shipping of equipment
Install and configure new IT equipment
Other responsibilities as assigned
Required Qualifications
2+ years of experience in a desktop support or IT support role in an enterprise environment
Exceptional customer service skills and patience is a must
Experience with different platforms and various operating systems
Experience diagnosing, debugging and resolving technical issues
Being a team player who is also willing to ask questions
Ability to work independently and prioritize tasks
Ability to pay close attention to detail while performing technical tasks
Ability to write clear and concise documentation
Excellent time management, organizational, written, and verbal communication skills
Experience working with a ticket-based support system
Ability to move IT equipment weighing up to 25 pounds, occasionally up to 50 pounds
Preferred Qualifications
Remote Desktop support
Experience supporting multiple OS environments.
Experience supporting common corporate cloud applications
Experience with MDM and common issues
Vision:
To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels:
online, call center, and in-person.
Mission
:
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People:
We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to
- We are like Special Forces. We take on the most difficult challenges with amazing teammates.
Core Values:
- Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect
Career Site & Culture Deck:
- LI-JS1
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