Product Solutions Engineer

1 week ago

Grain Valley, Missouri, United States Alstom Full time

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


Role Summary/Purpose

Alstom has an opening for a Product Solution Engineer (PSE). A PSE is a key role in the Alstom signaling business and serves to connect railroad customers to Alstom product and services solutions. PSEs are experts in train control equipment, crossing equipment, switch machines, and relays and apply their application knowledge to solve customer needs. PSEs also represent the voice of the customer back into the business to help influence product features and capabilities. PSEs serve customers in transit, short-line, class-one, and international railroads.

A PSE will work directly with Product Managers, Account Executives, Product Design Engineering, and Application Engineering to help shape product features, formulate customer plans, and execute customer strategies that meet customer needs. In addition, the PSE will work directly with customer engineering design teams to form technical relationships and help the customer adopt Alstom product, service, and technology solutions. Finally, the PSE will work directly with customer field and engineering teams to help resolve technical product issues.

A PSE will travel up to 30% of the time on average to fulfill their wide spectrum of responsibilities.

Essential Responsibilities

  • Establish product pilot sites for testing and customer product acceptance
  • Analyze product performance and test data from field deployment and the lab simulations
  • Generate product performance and problem analysis reports
  • Communicate product capabilities and design recommendations to customers
  • Support all technical aspects of strategic business initiatives executed for customers
  • Develop and test product application programs
  • Generate and review technical documentation
  • Provide product and application training
  • Advise on product application options
  • Test and critique new product features
  • Troubleshoot customer field issues in the field and through lab analysis
  • Support manufacturing needs through issue investigation and ECO generation
  • Manage multiple initiatives balancing cost, schedule, and quality concerns

Qualifications/Requirements:

  • Bachelors degree in engineering or related technical field with a minimum of 2 years of railroad signal experience applying wayside signaling, crossing, and/or switch machine products to the railroad while resolving field issues; equivalent combination of education and experience may be considered.
  • Willingness and ability to travel about 30% of the time, including international travel.

Desired Characteristics:

  • Railroad Signal Engineering, Crossing, Switch Machine, and/or Wayside experience
  • Product Development and/or Communication Systems experience
  • IP/Networking experience
  • Customer interface experience with strong customer presence
  • Methodical troubleshooter and problem solver
  • Demonstrated ability to take the initiative to execute projects and resolve issues
  • Excellent communication skills (both written and verbal)
  • Demonstrated ability to work independently in a multi-site, team environment

Location

The current PSE opening is targeted to directly interface with the Union Pacific Railroad. Since UP headquarters are centered in Omaha, Nebraska, it is preferred that the chosen candidate locate in Omaha though locating in Grain Valley, Missouri will be considered.



We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals. Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility. Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs. Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking. Make the switch to a new track and join Alstom today

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

This contractor and subcontractor shall abide by the requirements of 41 CFR a), a) and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations). If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom's Recruiting Department at (please use"Accommodation Request" as the subject line).

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