Senior Manager, Access Management Operations, FIFA World Cup 2026

1 week ago

Miami, Florida, United States teamworkonline Full time
Reporting organisationally to the Head of Access Management, the Access Management Senior Manager Operations will be a key member of the FIFA26 Access Management team. They will be responsible for developing and implementing the Access Management operations for all the official venues across the tournament, in line with Access Management policies and procedures. Through close coordination with other Functional Area (FA) and venue managers, they ensure that the operations relating to the key movements of persons holding an access device into and within the official venues meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.

The Access Management Senior Manager Operations will manage a team of Regional Managers during the preparation stages of the project, and ultimately manage the Access Management Venue Managers during the tournament period.

They will ensure security personnel and other responsible staff are provided with the necessary information and tools to operate access control effectively at each required location.
THE POSITION The Access Management Senior Manager Operations will be an active member of the Access Management (ACS) HQ team and deputize the Head of Access Management as required. The main responsibilities and oversights of the Access Management Senior Manager Operations for the FIFA World Cup 26TM include:
  • Management, training and leadership of the Access Management Regional Managers and Venue Managers across all official venues including Stadia, Media and Broadcast Centers, Venue Specific Team Hotels, and Training Sites.
  • Implementation and operation of Access Management policies and procedures for accredited individuals in line with the accreditation and safety and security concepts for the tournament, including access control point setup and entitlement resolution.
  • Planning and mapping of key client group flows, vertical transportation and ingress points onto venue maps and communication of flows and ingress points to all client groups via the provision of access manuals and access tours.
  • Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
  • Provision of key wayfinding information as required to FIFA Dressing & Signage to ensure wayfinding on site is correct and as per all client group flows. Ensure that all wayfinding meets FIFA Accessibility standards and requirements. ·
  • Facilitate additional and exceptional access requirements onsite and assist all client groups with any access related issues. ·
  • Ensuring all Functional Areas (FAs) at the venues can locate their working areas and know how to reach them, within the constraints of privilege zoning and restrictions.
  • Ensuring all access staff and volunteers are trained and fully understand their roles and function and can perform the duties expected of them.

YOUR PROFILE Education & Qualifications
  • Bachelor's degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
  • If experience is compensating, lower degree is welcome to apply.
  • Football (soccer) access management knowledge.
  • FIFA access management knowledge is a plus.
  • Effective interpersonal communication, influencing and negotiation skills.
  • Strong problem solving and analytical skills.
  • Stature and professional experience necessary to interact as tough partner with senior colleagues.
  • Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
  • Minimum experience of 4 years in the sport event industry, preferably within access management, accreditation, safety and security or venue management. Experience within FIFA is an advantage.
  • Operation and setup of complex access control systems within ticketing and/or accreditation.
  • Wayfinding and route planning in a stadium environment.
  • Single-sport, multi-venue event experience.
  • Management and leadership of a team in high pressure tournament operations.
  • Demonstratable ability to manage multiple projects concurrently and under pressure
Languages
  • Fluent in English.
  • Fluent in Spanish is an advantage.
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