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Service Support Representative

1 month ago

SeaTac, Washington, United States MacDonald-Miller Facility Solutions, LLC Full time
At MacDonald-Miller Facility Solutions ("MacMiller") we .

As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings.

With our 1000 employees across 8 offices - there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations and .

Our clients trust their toughest projects with our integrated teams, including:

New construction - From an architectural 3D model to a completed 40 story urban building that is on time and on budget
Special projects - Updates/remodeling for existing commercial buildings for new efficiencies
Service - On demand and scheduled maintenance ensuring tenant comfort
Building performance - Control systems and automation for energy improvement and minimal surprises
People love to work at MacDonald-Miller, and it's because we all share the same

  • Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
  • We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
  • Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
  • We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
  • We are committed to continuous, . Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
  • Take the work seriously, but never taking ourselves too seriously. It's possible to be both serious professionals and goodnatured people you enjoy working with. We strive to be both.

Service Support Representative:
This is where you come in.

We're looking for a Service Support Representative to support our Commercial HVAC Technicians and Service Coordination team by fielding incoming phone calls and service request inboxes.

You would be a key member of our Service business, responsible for the effective communication of all emergency services and ongoing maintenance activities.

This level of accountability involves strong, collaborative communication with our customers and your teammates to evaluate & juggle the workload in this fast-changing environment.

In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had.

Top deliverables in the first year to be a hero:

Communication Skills:
Strong verbal and written communication skills.
Ability to convey complex technical information in a clear and understandable manner.

Customer Focus:
Demonstrated commitment to providing excellent customer service.
Proven ability to empathize with customers and address their concerns.
Expereince working in a construction or service-focused environment is preferred.

Organizational Skills:
Exceptional organizational and multitasking abilities.
Detail-oriented with a focus on accuracy in communication.

Evaluate and prioritize work and service requests continually and communicate with scheduling coordinators to provide necessary information for each dispatch.


Technical Aptitude:
Basic understanding of technical processes to effectively communicate updates to customers.
Familiarity with service scheduling systems is a plus.
We are constantly navigating and toggling through various systems/screens, you will need to field incoming texts, calls, emails, and IMs, as well as switch gears quickly

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