Parts Counterperson

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

• Industry competitive wages
• Comprehensive benefits package
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

This is a Parts Counterperson position that is based out of the Baltimore, MD location. You will be providing parts support to customers for walk-ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork. This position is also responsible for some warehouse functions. Equipment knowledge and jobsite experience is a plus. In this role, you will be tasked with using multiple computer systems including inventory systems, email, MicroSoft programs, and other equipment parts look up systems. This position also requires a great deal of customer interaction on the phone, in person, and email communication. This is a Monday thru Friday, day shift schedule. The pay will be between $27.00 and $30.00 per hour depending on experience.

• Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.
• Assist service department with parts requests, returns, and inquiries. Document and track activities.
• Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery.
• Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory.

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining parts counter, inventory, purchasing
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.
• Valid drivers license and clean driving record
• Ability to safely operate a forklift

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1