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Customer Design Technician

3 months ago

Chattanooga, Tennessee, United States EPB Full time
JOB SUMMARY

The Customer Design Technician consults EPB customers and implements electric system solutions to meet their needs. This includes designing basic work to serve new customers and to improve and maintain EPB's infrastructure.

DUTIES AND RESPONSIBILITIES

  • Respond to customer requests, including telephone communications, emails, site visits, and face-to-face meetings. Document communications in a standard format so that other EPB personnel can access them, such as the CIS electric account (Enquesta).
  • Employ EPB data systems to design facilities-based solutions to meet the needs of EPB customers. Data systems include Enquesta for communication and order entry, PowerPlan, and GTech for work orders. CAD for work management.
  • Apply common standards and best practices for facilities-based solutions. Specifically, apply EPB construction and design standards, EPB service policies, and general EPB practices related to the request.
  • Modify EPB electric system facilities including, but not limited to, outdoor lighting, pole replacements/relocations, and basic to intermediate overhead and UG distribution facilities.
  • Update EPB's Customer Information Systems with relevant data for the electric accounts.
  • Facilitate internal requests regarding facilities, accounts, and customer communications.
  • Monitor time and schedule to maximize customer service and individual productivity.
  • Participate during system emergencies such as storm restoration by scouting incidents and providing field information to EPB dispatch personnel.

EDUCATION AND EXPERIENCE

  • High School Diploma, GED Certificate, or equivalent experience required. Associate degree in a relevant technical field preferred.
  • Basic understanding of electrical distribution construction facilities and theory.
  • Proficiency in using standard business software, such as Microsoft Office.
  • Proficiency in GIS, CAD, and specific EPB packages (Enquesta, GTECH, GTViewer) preferred.
  • Knowledge of entry-level technical applications preferred.

CERTIFICATION(S) & OTHER REQUIREMENTS

  • Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles. Must operate motor vehicles during normal working hours to perform various assigned tasks.
  • Strong written and oral speaking skills to share ideas and collaborate with internal and external engineers and customers.
  • Ability to take on new challenges and learn new skills as needed.
  • Communication, decision-making, mechanical aptitude, and customer service skills.

Read the full posting.