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Business Intelligence Analyst

2 months ago

United States American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

American Express Meetings & Events is looking for a Business Intelligence Analyst who has a passion for analyzing data, building dashboards and creating visualizations in Domo. You will have the opportunity to support our team as we continue to evolve our service offering. This is a remote position and a great opportunity to join a wonderful team.

The overall objective of this position is to provide a high level of customer service and business intelligence and insights reporting for one or more of our strategic global clients. This includes interaction with various levels of client and internal Meetings & Events management and performing tasks aimed at the development, retention, and expansion of the global client relationship.

This role is responsible for supporting a client within the meetings and events team, with the delivery of BI reporting of their meetings activity. The ideal candidate must have a combination of technical skills mixed with excellent communication skills to work consultatively with clients. They will design and create customized reports and dashboards that include best practices for data visualizations while also embodying creativity and accuracy; analyze data to identify issues, trends, and opportunities; and work directly with clients to make recommendations to support their business needs.

What You'll Do:

  • Collaborates with end-users in the design of custom Business Intelligence (BI) dashboards, metrics, and reports and executes the development.
  • Translates business requirements into detailed technical design and programming specifications
  • Documents all report-related activities including user requests, report specification, development, modification, testing, and ongoing production support.
  • Researches and conducts data analysis as well as makes recommendations in support of resolution of issues
  • Applies generally accepted programming standards and techniques to assure efficient program logic and data manipulation
  • Ability to effectively present information in one-on-one and small group situations to customers and other employees
  • Adept at blending, normalizing, and analyzing multiple and extensive data sets to yield reportable and meaningful data
  • Proven ability to synthesize information and identify key trends, insights, and actionable recommendations to clients that can support business decision needs

What We're Looking For:

  • Minimum two years of hands-on experience working with enterprise data visualization tools (i.e., Domo, Tableau, Power BI, SAP BI, etc.)
  • Bachelor's degree with technology focus or equivalent work experience
  • Advanced to expert knowledge of Microsoft Office 365 suite of tools; Access and Excel are required
  • Understanding of relational databases and demonstrated proficiency in query writing
  • Experience troubleshooting and writing VBA code
  • Proficient in database design; specifically Microsoft Access tables, queries, reports, macros, and forms
  • Client facing experience a plus
  • ETL experience a plus
  • Knowledge of the meetings and events industry is preferred, willingness to learn required
  • Customer and service-oriented mindset
  • Ability to multi-task and prioritize to handle numerous responsibilities with little direction
  • Comfortable with an environment where priorities change frequently

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance )

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
  • And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement ) .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for

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