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Customer Service Representative

4 months ago

Indianapolis, Indiana, United States Grundfos Full time

Peerless: having no equal; matchless, unrivaled. At Peerless, a Grundfos subsidiary, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind. Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play. We are Pioneers. We are united. We are Peerless Join our united team

What is the job about?

The Customer Service Representative will act as the key conduit of information between the customer and the factory. The Customer Service Representative will act as the key conduit of information between our domestic customers and the factory. The CSR will support parts quotations and order processing for all Process Pump products. The CSR will be responsible for providing status updates on current orders as well as be the focal point for developing delivery schedules for future projects. The CSR must work closely with several different functions of the company (Purchasing, Operations, Engineering, Warranty, etc.) to gather adequate information for all customer inquiries. This position will also provide parts quotations for product that does not require advanced technical analysis or application knowledge. Customer Support Specialist will coordinate logistics requirements and assign RMA's as needed for returned materials. This position will report directly to the Customer Service Supervisor and will operate daily out of the Indianapolis, Indiana office in a hybrid function. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:

  • Act as a single point of contact for all information pertaining to customer quotes and orders for assigned accounts.
  • Gather information related to customer requests and develop an accurate response that exceeds the customer's expectations.
  • Communicate with both technical and non-technical resources within the factory to obtain the information necessary to address customer questions and concerns.
  • Initiate corrective actions using information gathered from customer complaints.
  • Follows standard work instructions and adheres to established terms and conditions of sale.
  • Works on projects (short and long term) that support the overall parts and aftermarket strategy.

Your background

We imagine that you have:

  • Excellent written and oral communication skills with attention to detail and demonstrated ability to use proper grammar and spelling.
  • Ability to work effectively in a team environment.
  • Excellent critical reasoning skills.
  • Strong technical aptitude.
  • Experience using ERP Systems (SAP preferred).
  • Proficiency with standard MS Office programs.
  • Highly organized, self-starter that can work with little direct supervision.
  • Ability to make sound decisions when needed.
  • The ability to operate daily out of the Indianapolis Indiana office in a hybrid function.

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

What's in it for you?

What are your goals? Here at Peerless it's our mission to enable you develop and fulfil your aspirations, both career and personal. You'll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

In addition, your day-to-day benefits as a regular, full-time employees include:

  • 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
  • Competitive medical, dental, and vision plans; 401(k)-match program.
  • Annual bonuses, parental support, engaging team buildings.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
  • Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
  • Access to the modern Grundfos Academy to pursue further both personal and professional development.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If this job sounds interesting, please send your resume and cover letter by clicking "Apply".

We look forward to hearing from you.

If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.