Service Line Specialist

4 days ago

Missoula, Montana, United States Cognizant Full time

Seeking a seasoned CX/CRM Service Line Specialist with a strong background in Salesforce and other platforms to join our Sales and solution team. With extensive experience, the ideal candidate will drive client solutions through the sales process working closely with market/account teams, leveraging CX/CRM practice capabilities and competencies. This role is pivotal in leveraging Salesforce and other platform capabilities in conjunction with industry best practices to drive sales and business growth to meet key goals and objectives.

Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Role: Client Partner

Location: Missoula – MT / Remote – Will require Travel

Experience: Years

Salary and Other Compensation:

The annual salary for this position is between $150,000/Year to $180,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance


• Paid holidays plus Paid Time Off


• 401(k) plan and contributions


• Long-term/Short-term Disability


• Paid Parental Leave


• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

Market Leadership

· Understands Auto & Manufacturing industry trends and customer requirements in the context of CX/CRM and displays thought leadership towards key business solutions

· Deep understanding of the practice offerings, solution frameworks and core competencies

· Customer-centric mindset and the ability to empathize with clients' needs in a competitive market

· Act as an advisor by bridging between the customer's needs and the practice solution and capabilities, delivering business growth and customer satisfaction

· Provides subject matter expertise to proposal development and overall solution

· Foster a culture of innovation and excellence within the team.

Relationship Management

· Builds and maintains strong collaborative relationships with market/account teams to develop in-depth understanding of client business challenges and opportunities

· Establishes close alliance and partnerships with Salesforce and other platform account executives and partner alliance team to drive partnership led growth strategies

· Closely collaborate with practice teams including pre-sales, business development, sales and delivery to deliver on cross-functional strengths and capabilities

· Engage with CXO, VP and Director level client stakeholders to develop relationships and expectation management

· Leads pursuits to close new and expansion opportunities working closely with account leadership team

Opportunity Management and Business Development

· Responsible and accountable for opportunity management through the entire sales process, from lead generation to closing deals, and maintaining client relationship

· Act as anchor from CX/CRM practice and own the business development tasks, activities and deliverables (including but not limited to Proposals, Presentations, SOW and other similar deliverables) in accordance with established bid timeline

· Proactively engage and drive account expansion and penetration effort according to practice guidelines and objectives

· Engage and participate with Channel Sales to identify proactive deals and engage with account teams to win the deal

· Responds to and deliver on client requests in a timely manner

· Responds to RFP/RFI/RFQ leveraging his/her professional acumen and practice capabilities to deliver success

Sales Management

· Participate and effectively contribute towards forecasting, budgeting and operations management

· Manage pipeline opportunities, maturing and managing through the established sales in accordance with forecasted revenue

· Proactively highlights, communicates and mitigates risks to ensure business objectives and goals are met

· Participates and contributes towards MBRs and QBRs

Skills and Requirements

· Minimum 15+ yrs. of business development, sales, account management related experience in CX/CRM domain

· Proven track record of achieving sales targets and deliver on sales metrics; consistent achievement of year-over-year quota attainment

· Ability to develop new pipeline through prospecting and building relationships within the assigned market/vertical

· Excellent written and oral communication along with ability to lead and deliver business presentations to business stakeholders at Director and VP level

· Ability to lead multi-cloud opportunities in the areas of CX/CRM leveraging Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service and other similar domains

· Excellent interpersonal and people skills delivering high level of collaboration and business outcomes

· Ability to quickly learn; drive large deals in a competitive environment

· Strategic thinking and problem solving leveraging cross functional teams and SMEs to deliver success

· Salesforce certifications is highly desirable; Other platforms like Adobe will be an added advantage

· Think big and drive to win attitude

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