Hospital IS Analyst II

3 weeks ago

Washington, Washington, D.C., United States MEDSTAR HEALTH Full time
Assists customers with the creation of service requests in the hospital in which they are located. Assists customers with questions regarding computer technology (hardware and software) as well as facilitation of minor issues and problems. Assists with the implementation and maintenance of local administrative, financial, and clinical applications. Helps define requirements, process and use documentation, product testing, product troubleshooting, product upgrades, and report development.
Education
  • Bachelor's degree in Computer Science or Information Systems; or, an equivalent combination of education and technical experience required
Experience
  • 3-4 years 4 years in an information systems environment, preferably within an IS/healthcare environment required
Licenses and Certifications
  • No special certification, registration or licensure required
Knowledge, Skills, and Abilities
  • Excellent written and communication skills along with active listening skills.
  • Accurately interprets and facilitates the needs of the customers within a fast-paced, multi-tasking workplace.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Analyzes the impact of application modules on departments and develops solutions to meet project objectives. Participates in the requirements analysis, functional specification definition, and project work plan designs.Assists with executing project tasks related to project work plans, resource plans, schedules, administrative reports, and acceptance criteria in accordance with standard project guidelines set forth by the PMO.Coordinates the necessary resources and schedules for applications training.Demonstrates a working knowledge of the current technology, trends, and/or developments in the healthcare industry in order to serve as a resource for the IS department and customers.Develops and maintains user and application support documentation to stimulate optimal use of applications. Develops and updates support documentation in designated documentation repositories.Generates standard reports utilizing various report writers or other tools to meet customer needs.Participates in the management of application database(s). Maintains data dictionaries and master files. Assists in the periodic review/use of software with customers and vendors to evaluate software utilization.Performs and tests additions and updates to critical (non-IS supported) application files. Participates in the testing of software fixes, routine maintenance updates, and software enhancements. Manages departmental applications as appropriate.Performs problem analysis in support of decisions and planning in specific application processes. Coordinates vendors, Information Services associates, and users in troubleshooting problems and resolving software or procedural issues.Provides basic support to customers within and beyond the corporate organization in the implementation and operational use of software applications. Assists customers and vendors by addressing information needs related to software performance and requests. Represents IS in hospital committees as needed and provides updates to other IS staff and AVP.Skilled in Microsoft applications and other presentation tools to effectively communicate ideas, data, and recommendations. Actively participates in meetings, committees, and/or multi-disciplinary quality and service improvement teams in support of department activities.Supports the implementation of application improvements, enhancements, and updates under the supervision of an experienced analyst.Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

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