Security Supervisor

2 weeks ago

Coronado, California, United States Loews Hotels & Co. Full time
Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific
  • Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers
  • Performs Security Department training related activities
  • Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities
  • Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter
  • Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors
  • Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
  • Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
  • Maintains signature lists of Management personnel authorized to sign package removal passes
  • Supervises/Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
  • Prepares necessary maintenance requests for safety related maintenance requirements
  • Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers
  • Documents all security related issues and assistance provided in appropriate Security reports
  • Oversees lost and found activities in accordance with hotel policies
  • Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
  • Monitors and ensures compliance to hotel key control policies by all employees
  • Interacts with guests in a courteous and professional manner
  • Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
  • Investigates breeches in security and guest and employee accidents
  • Questions witness' to incidents, examines incident scenes, gathers evidence/ data to assist in determination of cause and identification of areas where corrective actions are indicated
  • Performs lock interrogation operations whenever necessary as part of departmental incident investigation
  • Assists in periodic locker/wardrobe bag inspections
  • Assists Director in performance of periodic safety and security inspections
  • Works closely with LHUSE Risk Manager to identify areas of potential loss/liability
  • Assists Director and Risk Manager in development of loss prevention procedures/policies
  • Completes all daily reports in accordance with the Safety Security Manual
  • May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
  • May assist in the distribution of employee paychecks
  • May assist in obtaining materials from Storeroom areas during non-operating hours
  • Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed
  • Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
  • Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
  • Other duties as assigned


General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards


Qualifications
  • Associates Degree or equivalent
  • Excellent observation, communication, guest service and report writing skills
  • Minimum three + years previous Security supervisory experience in large convention hotel
  • Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain
  • Ability to speak, read and write English fluently
  • Able to work a flexible schedule, including weekends and holidays


Wage range for this position, based on experience, is $20.40 to $25.50.

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